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Jagex Reviews

61 Reviews
2.4
61 Reviews
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Jagex CEO Mark Gerhard
Mark Gerhard
28 Ratings
  1. 5 people found this helpful  

    All talk, no walk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RuneScape Team in Cambridge, East of England, England (UK)
    Current Employee - RuneScape Team in Cambridge, East of England, England (UK)

    I have been working at Jagex full-time (more than 3 years)

    Pros

    The people working at Jagex are what make the company a pleasant environment. It really can be, and is, the kind of place you can make friends for life. In large part, staff have a lot of passion for what they do and a willingness to learn and succeed.

    Good benefits, including on-site canteen, gym membership and a healthy pot for quarterly team outings/jollies.

    Cons

    Echoing many of the other reviews, many of the pros listed above are tarnished by an inept, directionless and disconnected executive team. Executives are often known to veto ideas, or push through their own with little regard to their impact on the wider picture. Transformers Universe as a project has been a disaster, owing to multiple iterations of design and an inability of those "up top" to decide what the game is going to shape up to be. Delays are often used as an opportunity to force or rush out more broken features, leading to further delays, leading to more new features, rinse and repeat.

    Jagex is a company that can put on a show, in many ways - team outings (where budget permits), press events, recruitment, even the office is jazzed up to leave visitors in awe. However, this is about as far as it goes, quickly scratching beneath the surface shows that there is often no substance to the overworked company hype and propaganda machine.

    Jagex are willing to pour of millions into wasteful Facilities projects, fruitless advertising and into recruitment to maintain the perpetual influx of new staff to replace those leaving. Yet is seemingly unable to pay out bonuses or even contemplate the idea of market rate salaries. Do not ever expect more than a meagre increase in pay each year. Promotions rarely come with an associated payrise due to "budget reasons" and are instead delayed to annual salary reviews.

    The company is becoming the laughing stock of the games industry, owing to an inability to release a second notable title in nearly 14 years after RuneScape.

    As a previous review states, a large majority of new staff consist mainly of young, enthusiastic graduates or RuneScape players with rose-tinted specs, lured by a cool looking office and salesman-like recruitment team, often too naive to notice that they are being taken advantage of - by having their barely-above-minimum-wage salary justified by the word "Junior" prefixed on.

    On a potentially contentious point - the company have gone through several iterations of "company values". Whilst I applaud the concept, it is often largely misused as a form of personality contract and a trump card played by managers and HR to get their own way. There have been numerous instances of long term staff (i.e. out of probation) demoted or dismissed on the spot due to not following said values.
    The result is Mark Gerhard living in a dreamworld, expecting employees to - without fail or question - love their work, love Jagex, and for everything they do, regardless of effort and time, to contribute to the greater good of the company. If you do not - you are either pushed out, or thrown out. Whilst this is in theory, a pleasant vision for employee culture, it smacks of a bizarre authoritarian, communist approach to working life.

    With the CEO leaving, I do hope that the board use this as an opportuity to refresh the executive lineup, otherwise the company is sure to fail, though perhaps not immediately.

    Advice to ManagementAdvice

    Resign - you are the problem - not those working for you.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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