Jason's Deli Jobs & Careers in Phoenix, AZ

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Jason's Deli Reviews

141 Reviews
3.0
141 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Jason's Deli President Joe Tortorice Jr.
Joe Tortorice Jr.
82 Ratings
  1.  

    Disappointed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Manager  in  Phoenix, AZ
    Current Employee - Shift Manager in Phoenix, AZ

    I have been working at Jason's Deli full-time for more than a year

    Pros

    quality food, good learning experiences with customer service.

    Cons

    Upper management micro-manages absolutely everything. There are talented people that work for the company but they are not allowed to use any of their talents. The company talks about how employees are like family, yet upper management (district manager and above) says one thing, then does another. Everything is always negative, harsh and never good enough.

    Advice to ManagementAdvice

    The top executives need to get out of the offices and back into the stores to see that the procedures that they think will benefit the company are actually a waste of time and make absolutely no difference in the overall picture except to frustrate store managers and employees. They need to physically work a shift to see first hand how ridiculous some of their "procedure" are. It's absolutely retarded to write up an employee for putting the straws in the top holder instead of the bottom or vice versa, who really cares as long as they are there. Upper management tries to make each store look the same, yet each store is designed differently, thus uniformity simply can't work and it's not the general manager's or staff's fault. The owner's also express strong religious views and Christian attributes in messages to the employees, yet upper management is condescending, critical, and extremely judgmental which is contradictory, as always. Contradictions, constant changes, extreme micro-managing, criticism, back stabbing and out right lies are what you get from upper management if you work for Jason's. The only reason I continue to stay is because I know that soon the managers will change (anywhere from 3-12 months) the team I work with are great people, and the hours are flexible to work with my college classes. My advice to the owners: get up off your backsides, stop relying on what your regional and/or district manager's tell you, stop looking at only the numbers to tell you what's going on, and travel to different various stores (not just the training stores), talk candidly with the people who are on the front lines daily and see what they have to say, then trust the people that you hire to do their job and trust that they will do their best for you. Joe Tortorcie had a great vision and brilliant ideas, but those have gone by the wayside and it shows.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO