JustAnswer Jobs & Careers

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30+ days ago

Sr. Manager/ Director of Analytics

JustAnswer LLC San Francisco, CA

You will be responsible for developing ideas that guide product and market strategies. Your teams will help define product vision, analyze consumer… Glassdoor


21 days ago

VP of Product

JustAnswer San Francisco, CA

• Partner with cross-functional teams to develop go-to-market plans for product and content releases. • Responsible for growth strategies and… Glassdoor


12 days ago

Product Manager

JustAnswer San Francisco, CA

• Lead a cross-functional team in the achievement of key business goals. • Use rapid prototyping and testing to determine product direction… Glassdoor


30+ days ago

Medical Doctors needed for Question and Answer Website

JustAnswer United States

Medical Doctors Needed for Question and Answer Website JustAnswer is currently looking for Medical Doctors to answer questions in a paid forum… Glassdoor


30+ days ago

VP of Digital Marketing

JustAnswer San Francisco, CA

• Driving cost-effective new customer acquisition by developing metrics-driven online marketing campaigns. • Managing the e-mail marketing team… Glassdoor


30+ days ago

Data Architect

JustAnswer LLC San Francisco, CA

As the Data Architect, you will be responsible for a wide range of data persistence solutions: anything from supporting developers with your… Glassdoor


30+ days ago

Financial Analyst

JustAnswer San Francisco, CA

• Builds advanced models to assist business owners in projecting progress over time • Creates and maintains financial KPI reports and dashboards… Glassdoor


30+ days ago

Web Producer

JustAnswer San Francisco, CA

We are a lean organization and are looking for someone who wants to learn and grow with us. This role will require a balance of working with… Glassdoor


30+ days ago

OB/GYN's Needed for Question and Answer Website

JustAnswer

OB/GYN's Needed for Question and Answer Website JustAnswer is currently looking for Medical Doctors with an OB/GYN specialty to answer questions in… Glassdoor


JustAnswer Reviews

68 Reviews
3.2
68 Reviews
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JustAnswer CEO Andy Kurtzig
Andy Kurtzig
45 Ratings
  1. 3 people found this helpful  

    A roller coaster ride with a disappointing finish

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer  in  San Francisco, CA
    Former Employee - Software Engineer in San Francisco, CA

    I worked at JustAnswer full-time for more than 5 years

    Pros

    The location is beautiful. I never got tired of driving through a forest to get to work.

    Work / life balance is excellent. Everyone is very understanding if you need to take some time off for personal issues, and the hours are fairly flexible. You can reasonably work a 40 hour week here.

    Everyone is very nice, and despite all of its problems, the company has done a good job attracting smart people.

    The idea behind the product is great. It feels like a service that people appreciate having available.

    Cons

    Management likes to claim to be data driven, but for most of my time at JustAnswer, (1) we didn't track data like refunds and chargebacks, and (2) nobody ever had good confidence in the data being collected. This meant that many features were pushed through because they moved the revenue needle without much respect for the full scope of its impact. While this drove revenue up significantly, the company has always had a problem with customer retention and high rates of refunds/chargebacks. Things have certainly improved, but the company is left with a ton of dark patterns that it can't get rid of without significantly impacting revenue. It's hard to be proud of the product, despite its good premise.

    This is not an engineering-focused company. For the most part, engineers are focused on delivering minor features. Not every team has product managers, but for the feature teams, PMs essentially dictate what engineers work on. This includes being the final decision makers behind purely technical aspects, like reducing technical debt and introducing automated tests. Engineers only get to give feedback during trade off discussions, after features have already been well defined. And the trade offs are usually discussions about how to cobble together the quickest hack to get the feature out quickly. This leads to a lot of conflict between engineering/product, and a deep sense of mistrust. High level management has repeatedly used the mantra "engineering is a tool for product" to alleviate conflict, but all it has done is made engineers feel under appreciated.

    For being so small, it is surprising how much process has been put in place. It feels like each time a mistake is made, a new process is put in place to help alleviate making that same mistake in the future. But what you end up with is a checklist a mile long in order to get code pushed to production, and nobody has a holistic view of all the processes.

    Engineering managers are not involved in the daily activities of the people that they manage. They meet once a week with the engineers that they manage and don't generally step in or help out unless specifically asked to.

    The codebase here is in a terrible mess. There was a large attempt to refactor the code, but most of the newer/better code has been abandoned along with the failed rebranding of Pearl.com.

    Advice to ManagementAdvice

    Trust your employees.

    Empower teams to create processes that work for them.

    If quality is not a priority, be honest about it.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO