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30+ days ago

SAT Instructor - East Los Angeles (West Covina

Kaplan Diamond Bar, CA

Delivery of Instruction • High energy level and ability to engage high school students • Excellent presentation skills • Ability to learn Kaplan's… Glassdoor

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Kaplan Reviews

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204 Reviews
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Kaplan Chairman and CEO Andrew S. Rosen
Andrew S. Rosen
66 Ratings
  1. 2 people found this helpful  

    good place to start a career, but not to maintain or finish one

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Various Positions In Test Prep Unit, Through Mid-management in New York, NY
    Former Employee - Various Positions In Test Prep Unit, Through Mid-management in New York, NY

    I worked at Kaplan full-time (more than 10 years)


    - generally great, smart people
    - opportunities (outside of sales and marketing roles) to sink teeth into great projects
    - does a better job than most tutoring companies of treating their instructors with respect
    - overall, does a good job delivering on promised value to customers (in the test prep market, at least)


    - constantly changing, with no demonstrated capability for managing change well
    - tries to employ management and marketing tactics (such as agile PM methods, marketing through social networks) commonly utilized by more successful companies, but never really fully commits resources to these efforts, which contribute to frequent failure
    - middle management (director-level field employees) are gnerally dismissive or unskilled at management, which is in part a function of poor organization, and in part a function of a work culture that values talking about work rather than working
    - continued loss of market share in Kaplan's graduate programs makes many positions related to that market tenuous
    - has a tendency to promote/tolerate self-aggrandizement in employees

    Advice to ManagementAdvice

    Take a far more honest look at your field operation (incredible that after all that money and time spent with consultants you still didn't get it right), stop constantly committing to and then quickly dropping projects, and get rid of some of the dead wood you have hanging around. Too many talkers and "thinkers" and "re-imaginers", but not enough honest workers.

    Neutral Outlook
    Disapproves of CEO

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