Kareo Medical Office Software for Small Practices Jobs in Culver City, CA

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Kareo Medical Office Software for Small Practices Reviews

3.9
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Kareo Medical Office Software for Small Practices Founder & CEO Dan Rodrigues
Dan Rodrigues
74 Ratings
  • Helpful (1)

    Customer Support

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support Specialist in Irvine, CA
    Former Employee - Customer Support Specialist in Irvine, CA

    I worked at Kareo Medical Office Software for Small Practices full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    The people, no drama at all. I would have to say one of the best company cultures I have ever worked with. The starting pay is excellent. The perks: juices on Thursdays, yoga, ping pong game room, mixers, free sodas and other incentives that help boost morale.

    Cons

    The training I received was horrible. I was not given the proper foundation to excel in my role. I had to struggle a lot when I initially got on the floor. There is supposedly a "Peer Support" to ask questions, but they are useless and so are the managers when it comes to asking any questions. There really should be floor walkers for new hires, but there weren't any. I also felt like there was not enough organization and structure with this company, and definitely not ownership taken with any other departments. If you work here expect stress, a skyrocketing customer volume, with not enough support and help to assist with difficult problems.

    Advice to Management

    Monitor all customer support attendance more accurately. I felt like the favorites got as much time off as they wanted without any consequences while Support is short staffed as it is. Hire people who actually want to work and do their job. Lastly when your employees as you questions don't give attitude and blow them off. You are the manager it is your responsibility to assist your team.


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