Kentucky Farm Bureau Insurance
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Kentucky Farm Bureau Insurance Jobs

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23 days ago

Associate Claim Adjuster (Richmond

Kentucky Farm Bureau Insurance Company Mayfield, KY


24 days ago

Claim Secretary - Louisville Claim Office

Kentucky Farm Bureau Insurance Company Louisville, KY


24 days ago

Associate Claim Adjuster (Lexington

Kentucky Farm Bureau Insurance London, KY

The associate claims adjuster will complete required training and education activities in preparation for a career as a claim professional; provide… CareerBuilder

18 days ago

Underwriter II

Farm Bureau Mutual Insurance Company Lansing, MI

8 days ago

Claims Processing Clerk

Farm Bureau Mutual Insurance Company Lansing, MI

Farm Bureau Mutual Insurance is seeking a Claims Processing Clerk to enter data into corporate systems for new business, reinstatements…

7 days ago

Claims Representative

Farm Bureau Mutual Insurance Company Saginaw, MI

Required Qualifications: Minimum two years experience in casualty claims work. Must possess a valid driver's license with an acceptable driving…

29 days ago

Insurance Agent

Kentucky Farm Bureau Owensboro, KY +12 locations

Kentucky Farm Bureau seeks goal oriented entrepreneurs with strong commitments to customer service and the communities they serve. Do you have a…

29 days ago


Kentucky Farm Bureau La Grange, KY +13 locations

Kentucky Farm Bureau seeks goal oriented entrepreneurs with strong commitments to customer service and the communities they serve. Do you have a…

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Kentucky Farm Bureau Insurance Reviews

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Kentucky Farm Bureau Insurance CEO Bradley R. Smith
Bradley R. Smith
10 Ratings
  • Helpful (1)

    Unreasonable workload. Company has really gone down hill the last few years.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Kentucky Farm Bureau Insurance full-time


    Not sure about upper management because they don't come around much, but the people are great. They only audit 10 or 12 files a year. Such a tiny sample does not reflect what is going on. You can luck out an have an excellent review but if they pick a couple bad files your review will suffer greatly.


    The workload is very unreasonable. The claim load is 2 to 3 times more than the industry standard. It is not possible to give good customer service. In order to keep up with your work you have to work lots of overtime but don't get compensated for it since you are on salary. Expect to work 60 hours a week or more. On top of that, the don't specialize, except they do have a small handful for property adjusters. The vast majority are multi-line. You are assigned to an agency instead of a territory so if the agency you are assigned to gets hit by a disaster you are on your own. Moral is horrible. Not one of the adjusters I work with are happy. After a couple decades in the business I have never seen such low moral. Home office seems to be extremely out of touch. There are not many standards set so claims are not handled uniformly. Nobody has ever trained us on how to read medical records and value a BI claim. Not much training at all. Each office is different. They all have different ways to settle claims. No uniformity. If someone complains, they will get their claim paid even if excluded by the policy. That's not fair to the other insureds. Very old fashioned and way behind the times. Sometimes I feel we are on verge of a strike.

    Advice to Management

    Follow other companies' examples. The reason the competition started specializing their adjusters about 3 decades ago is so they can be masters at their trade and be much more efficient. Hire more adjusters. Divide the claims in to regions instead of agencies. Assign several adjusters to each region and assign claims in a round robin fashion.

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