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I worked at Keystone Mercy full-time (More than a year)
It is a good paying job for anyone who wants to get their foot in their door. IF you are able to make it through a year, you can move around in that company.
It's fast paced and stressful. It was on an almost everyday basis that someone was carried out on a stretcher due to work related stress. You cannot take time off, since everything is done through a workflow system. In order to take time off, you need to have seniority AND your quality scores need to meet standards, otherwise you are screwed. Management can and will try to hold you from a promotion, even going so far to justify firing you. Some supervisors will disrespect you and auditors are very partial in how claims and calls are audited. It does, however depend on what line of business you work on and who is your supervisors.
Advice to Management
Be professional and treat your employees like adults, not children.