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RecommendsPositive OutlookApproves of CEO
- Work/Life Balance
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I have been working at Klick full-time (More than a year)
The company is dedicated to the "relentless pursuit of awesome." In many ways, it shows, especially in the caliber of people and the continuous optimization and experimentation with process and technology.
Professional services is a tough business that's hard to scale. Klick does its best to hire smart people and layer in smart processes and technologies to help. But, despite the best intentions, clients are slippery and you're only ever as good as your last project. Desire (actually, need, as it's essential) to please clients results in tremendous pressure on employees and creates a culture of workaholism. Drive for double-digit growth creates many opportunities but can also lead people to solutions that aren't best in the long-term.
Advice to Management
Invest in product development, but through a separate business unit as otherwise services will always come first. Set a target for achieving a certain percentage of revenue from products by a certain deadline. Set a maximum as well as the current minimum billable utilization to send a clear message that workaholism is just as bad as lack of productivity (it ultimately leads to burnout, quitting and declining effectiveness). Increase dedication to real work-life balance—less partying, more concierge-type services.