Kmart

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Kmart Jobs & Careers in Mount Pleasant Mills, PA

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Edward S. Lampert
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    Supervisor/Customer Service Desk

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    Former Employee - Customer Service Desk Supervisor in Bedford, IN
    Former Employee - Customer Service Desk Supervisor in Bedford, IN

    I worked at Kmart part-time (more than an year)

    Pros

    K-Mart works with your availability which is perfect for students, those with other jobs, or people with kids. You can advance within the company. The management staff was friendly and knowledgeable. Normal times of the year was not overly busy for the most part so its a great place to start if you are looking to get into retail. The holidays are normally crazy busy as is most retail stores.

    They have great prices and if you are working when they do mark downs you can get some pretty awesome deals.

    You do get an employee discount at both K-mart and Sears.

    Cons

    The store that I worked at had registers that was from the dinosaur ages. They were always freezing up, not working properly, not user friendly, and had to do crazy multiple key combinations just to do a void and other functions. This made employees and the company look bad and made the customers very upset and impatient. Also, classes had to be taken but it took forever because it was so very slow loading them on the computers.

    The rewards program was heavily pushed. If you did not have certain numbers by the end of the day they made it seem like you were not doing your job and threatened to let you go. It was easy at first because it was new and no one was a member however once its been out for quite some time you have to expect that numbers will drop drastically because your regular customers are already signed up. It did not appear though that their expectations took that into account. Being harassed by your employer every shift because you did not get a number they wanted was not making employees happy to come to work which from what I could tell effected customer service.

    You will have to work the holidays and miss out on most of the big sale opportunities at other stores because you will be working.

    Training was mostly by watching some classes and a quick introduction to the job itself. I had to teach myself most of the jobs I did.

    Advice to ManagementAdvice

    Make sure that you are somewhat current with you registers/equipment/software/servers. This will benefit you A LOT! It helps the employees and your customers. No one wants to stand in line for 15-20 minutes while waiting for registers to reboot or trying to figure out why its not working correctly.

    It has broke my heart to see so many K-marts being closed. It is a great company that just needs some TLC. Remember to treat your staff as well as you treat your customers and it will build up moral and they will be happy to come to work which will also improve customer service. Also training is a big deal. The classes online is fine but you need someone to do real training and not a quick here watch me for an hour and now you're on your own technique. These may not be company wide issues but it is the one I experienced and that is all I have to go on.

    Also remember you get what you pay for. If you are going to pay minimum wage and not have benefits and not give employees enough hours to survive than do not expect them to do 40 hours worth of work in a 15 hour work week. People want to make a living and want to be happy with their jobs but you get out of an employee what you put into them.

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