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9 days ago

Program Specialist

Knowledge Services Oklahoma City, OK

KnowledgeServices is currently seeking afull-time, direct hire IT/Healthcare/AdministrativeProgram Specialist for a Managed Service Program (MSP… CareerBuilder

Knowledge Services Reviews

5 Reviews
5 Reviews
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Joe Bielawski
2 Ratings

    My management advice you ask? Cease to function.

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    Former Employee - Assessment Interviewer in Indianapolis, IN
    Former Employee - Assessment Interviewer in Indianapolis, IN

    I worked at Knowledge Services as a contractor (less than an year)


    A decent hour rate
    pier diem pay
    1 paid for lunch


    First off, I would like to say I went into this completely positive and excited to work in an entirely new field from what I was used to. I found the position online and applied for it as it promised a 3 month contract and a decent hourly, coupled with a bonus upon completion. On paper it sounded great. Everything listed on the application was confirmed by Knowledge Services team members that I spoke with on the phone, assuring me of the length of work and salary. Looking back, I wish I would have gotten it down in writing.
    The position called for people all over the state to interview residents of nursing homes in and around our local area. The company was nice enough to pay for a hotel room for us to stay at for training the next day, which consisted of a routine and boring slideshow for several hours and a having to sit through a few more hours of watching each of our classmates "roleplay" basically the same scenario over and over again. NO technical training was done in person. All issues of time submittals, payment delivery, required paperwork, and how to fill out that paperwork, were covered a week later on an over the phone conference call that had at least 20 people on the line. I went into the job with little but my own common sense, as everything we learned in "class" was things we would be forced to learn on the field and could probably have been covered in 30 minutes. A few days into our first assignment, we had discovered that our case manager had told us the completely wrong way to fill our the required paperwork, which ultimately led to the negation of an entire nursing home's worth of interviews. The manager failed to own up to his mistake, which would be the trend throughout my ill-fated endeavor with this directionless company. Time after time, I received the wrong information on my assignments and direction from an obviously overwhelmed and undertrained manager and the numbers that Knowledge Services projected were so unrealistic and off the mark that our work was done for nothing, as most of the elderly people we interviewed could not meet the cognitive requirements. Towards the end of the 3rd or 4th week I was contacted by my manager who informed me at first that he had no assignments for me the next week and to plan on "taking a few days off" as we had "exhausted all the nursing homes in my area". As I asked about the 3 month deal he had little answer, aside from technical babbling in circles. I had to basically beat it out of him for him to finally tell me that I should probably look for another job, which he did so apologetically and respectfully.

    Advice to ManagementAdvice

    The company was a complete joke from everything to the pointless training seminar to the case managers that led us in the task. I can't decide if we were purposely guaranteed 3 months of work for a job that they knew would take 1 (maybe for some early completion bonus they would receive) or if the state pulled the plug on the thing realizing it was a doomed ship from the start. Either way, poorly managed, poorly executed, a frivolous waste government funds, and aside from a [very] few weeks of a decent paycheck, a complete waste of time. If the government contract that our state left in the hands of Knowledge Services is a reflection of how the rest of their business is carried out, don't expect them to be around for very long.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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