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Kofax Reviews

75 Reviews
75 Reviews
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Kofax CEO and Director Reynolds C. Bish
Reynolds C. Bish
39 Ratings
  1. 11 people found this helpful  

    On fast decline

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous In Professional Services in Bedford, MA
    Former Employee - Anonymous In Professional Services in Bedford, MA

    I worked at Kofax


    - Has a lot of great people working for them, but none in management
    - Free coffee and drinks in the kitchen


    After working at 170, which was a great experience, the Kofax acquisition:
    - slashed many benefits (medical, vacation, etc)
    - replaced HR department with an HR specialist from fast food background who thinks technical people are highly paid, replaceable burger-flippers
    - Kofax HQ undermined the Bedford office, often publicly blaming MarkView for company wide performance
    - killed MarkView sales team and didn't figure out how to sell the solution

    In the meantime professional services department shrank to a fraction of its size, no new people were hired and workload increased from heavy to unreal. The management that knew better jumped ship and very senior people with no management background were promoted.
    When the unreal workload gets completed by a consultant, management tells you: "you are meeting expectations". When anything goes wrong, from product bug to client mistake, management will find any unrelated issue and blame it on the consultant. Typically with a message like: "you should have foreseen that this client would have a power outage"

    Advice to ManagementAdvice

    - Listen to consultants, there's a lot of complaints that are not addressed
    - Replace HR if possible. Everyone thinks she's a joke
    - Re-enstate 360 reviews. Your PMs are bad about giving reviews, but you'll be surprised how good consultants can be at reviewing PMs and SAs

    Doesn't Recommend
    No opinion of CEO

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