Beauty Sales Associate – new
Kohl's – Charlotte, NC
will include: Engaging and assisting Customers, both within and as they approach the Cosmetics and Fragrance Departments Assists in executing… Snagajob
Kohl's – Kannapolis, NC
will include: Responsible for setting promotional and non-promotional signs according to established guidelines in order to meet Company standards… Snagajob
Kohl's – Kannapolis, NC
will include: Coordinating and implementing the setting of promotional and non-promotional signs according to established guidelines in order to meet… Snagajob
Kohl's – Waxhaw, NC
will include: Responsible for replenishment of merchandise to the sales floor from the stockroom using replenishment reports Assists in the… Snagajob
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- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I have been working at Kohl's full-time for more than 5 yearsPros
Flexible scheduling is the best part of this job. Benefits are also decent; lots of healthcare options, vacation time, retirement/stock purchase, and life insurance options. The company is also moving toward a culture of more training and development for both part time and full time associates. Coworkers are genuinely good people and care about customer service/making customers happy. They take pride in keeping the store environment clean. Starting compensation for part timers is minimum wage, but once you've been in a full time role for a while, the pay is better.Cons
As an area supervisor you are required to perform management style duties while still on hourly compensation. The workload is not designed for a "real world" retail environment where you - gasp- actually have to take the time to stop and help customers. Therefore, if you run out of time to finish projects in your 36 hour week ( "full time" is now defined as 32-36 hours per week), then you get written up. Especially if you're not only fulfilling your job description, but also those of department manager positions which have yet to be filled. Oh, and by the way, take anywhere from 4-8 hours of your shift standing by the registers and doors to be the manager on duty. You cannot get anything done on the projects you're supposed to have finished, and you can't delegate to part time associates either, because payroll doesn't allow to have more than about 3 people on the sales floor to get the entire store clean AND help customers AND answer phone calls.
The store is open late, which makes it tough for a work/life balance. On a typical Friday or Saturday night you leave the store between 11:30pm and midnight. During the month of December, the store closes at midnight so sometimes it's nearly 1am before you can leave. Then, if you're scheduled to open the next morning - which means being back at 5am to open the doors to customers at 6am - you're not exactly going to be productive the next day running on 3 hours sleep at best. And no, there is no quick turnaround pay. That's just how it is with the schedule, and if you don't like it, leave. Which A LOT have long-time full time associates have done as of late.Advice to ManagementAdvice
Please allocate more payroll hours towards part time associates to keep the stores neat and clean. 1 person to clean and straighten all apparel areas at night (including fitting rooms, misses, juniors, mens, lingerie, and accessories) is not enough to achieve the level of service you desire for customers. As long as Area Supervisors are paying the price for the store not being clean, good people who once cared about the success of the company will continue to jump ship at an alarming pace.
With payroll regulations and how people are supposed to be scheduled via assets, here's a snapshot of an average closing shift for a manager:
-You arrive at 3pm for your closing shift - you are closing alone, so there are no other keyholders in the building after about 5pm. (store closes at 11pm, you leave the building at 11:30pm)
-Your part time crew: 1 person in the boys/girls/infant/toddler/decor/bedding/housewares/luggage area who leaves at 10pm, 1 person in shoes who stays until 10pm, 1 person to work the jewelry/beauty counter until closing time, 1 cashier who leaves at 8pm, 1 person to work the customer service desk until closing (as well as count 12-15 registers down, answer the phone and check people out because the cashier left at 8pm), 2 people to clean and straighten misses/juniors/mens/lingerie, AND clean out the fitting rooms - but one of your MJM people calls out and we can't call someone else in because payroll is too tight - leaving you with 1 person to clean up the whole apparel area for the night - who makes minimum wage and will probably quit soon if this continues. So while the store is open at - say- 10:30 p.m., customers want to spend money with us, but choose not to because they can't find anyone to help except the jewelry and customer service people who can't leave those areas, the 1 person who is overwhelmed trying to get the apparel areas cleaned up, or the 1 manager who is not supposed to leave the front door/register area.
And you wonder why our customer service scores are dropping across the board....Doesn't RecommendNeutral OutlookNo opinion of CEO