Kohl's – San Antonio, TX
Deliver Service Excellence • Leads non-exempt Associates to strive for and deliver a First Customer Focus in the service, sale or support of… Kohl's
Doesn't RecommendNeutral OutlookNo opinion of CEO
- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I have been working at Kohl's full-time
Friendly inviroment and the management invites feedback. Opportunity to move into different line of business throughout the company. Supportive with helping associate achieve their goals.
Becoming more focused on collecting data on the customer and limiting the time that associates have to fully resolve the customers issues.
Advice to Management
Kohls need to allow associates to fully assist customers without penalizing them for doing so with handle time. This is creating customer service associates that are not focused on servicing the customers needs. This will affect Kohls ability to retain quality people to assist their customers. Need to get back to the basic that made Kohl's great !!!!!!!