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KraftMaid Cabinetry Reviews

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Timothy Wadhams
6 Ratings
  • Helpful (1)

    Former Customer Care II agent & QA support with 10+ yrs.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care II & QA Support in Middlefield, OH
    Former Employee - Customer Care II & QA Support in Middlefield, OH
    Positive Outlook
    No opinion of CEO


    KraftMaid like all companies has gone through many changes to keep the company profitable and remain competitive. All changes in culture are difficult, and sometimes it means concessions for everyone. I was glad to see the company taking steps to keep the company healthy; that translates to sustainability and good jobs tomorrow. The company has excellent benefits, and the pay scale excellent as compared to others out there. The company continues to invest real dollars; a new state of the art cloud based phone system; multi-million dollar equipment investment in the sanding, Quality and paint departments, and initiatives in QA to ensure higher quality finishes, and procedures and equipment to streamline operations in all departments. I left for a career change moving into a financial position. My varied responsibilities at KraftMaid have been valuable, and allowed me to be marketable and have leveraged me for success with my career change. KraftMaid has been very good to me. I am an over achiever- and I gave them 125% all the time. The payoff to me though has been invaluable. I would recommend the company highly.


    Concessions and change are always difficult. KraftMaid -Middlefield has recently taken over production of some other smaller divisions, and also adding some new product lines, seemingly all at the same time- ( which is a positive sign. It says that Masco Corporate though they could handle it, and that is a compliment to the great work force at the Middlefield plant ) so every department, including Customer Care, has been greatly challenged to ramp up with some very short time lines. This has meant many hours of OT in all departments, some confusion at times, and blurring of lines of what to do when. Sometimes learning new things has had to take place "on the run", and seemingly things are launched without sufficient testing; and the resulting "clean up" detail sometimes difficult and and can at times seem even embarrassing. All of this though is a bi-product of change and growth, and KraftMaid is in the midst this process now. If you are not a resilient worker, and not able to go with rapid change, this is not a place you'd be comfortable. Maybe all of this is a con, but it's not all a bad thing; so try not to confuse the two. Pain before the gain!

    Advice to Management

    Communication happens in lots ways; including by how you do, or don't do things such as including all departments in company update meetings. Employee morale can be a barometer of productivity. There are lots of things that could be done to ensure employees feel they are important and appreciated that don't cost $. There are lots of company models out there for you to look at. An investment here would certainly pay off. Employees who feel appreciated, have a positive attitude toward the company and that yields a highly productive, enthusiastic, and satisfied employee. This can be achieved in very simple, low or no cost ways. Recognize the special skills, aptitudes or gifting of your employees, and place them in positions that utilize those hidden resources. Someone doing something they are good at is highly productive, and when an employee does well, he feel good about where he is at, and about himself. Underutilized employee gifts are wasted resources. The results will be greater productivity by all employees, and positive morale by the employees and management. Remember your employees are the Face of KraftMaid. :)

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