Lake Trust Credit Union

  www.laketrust.org
  www.laketrust.org

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Lake Trust Credit Union Reviews

25 Reviews
3.1
25 Reviews
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David A. Snodgrass
8 Ratings
  1. 1 person found this helpful  

    At Lake Trust, you get what you put in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lake Trust Credit Union full-time

    Pros

    Lake Trust is an awesome place to work. If you're highly motivated and willing to put in the work, you can rise quickly! Here's a few of the reasons I am proud to work there:

    -Time Off - Lake Trust has the best PTO policy. Sick time and vacation time are combined. This allows folks who rarely use a sick day, to have amazing time off. Honestly, I've never met another person who has the amount of PTO given at Lake Trust. It is truly awesome.

    -Good Benefits - All the major stuff, dental, health life, 401k (match) etc.

    -Tuition Reimbursement - This is back now and is awesome. There's also a partnership with a nearby University with a discount.

    -Opportunities to advance - If you're motivated, this is a great place to land. There's lots of opportunities to grow and a developing Learning and Development program.

    -Brand new HQ being built in wonderful Brighton MI. Lots of exciting employee programs along with that.

    -Lake Trust is not-for-profit, meaning I can go to bed every night knowing I don't work for one of those scumbag banks.

    -CEO/upper management - good people who are accessible as they can be (across a few admin buildings until Lake Trust HQ is finalized.

    - Branch staff and members get along very well. This has been key to keeping (and growing) membership through merger and product changes.

    Cons

    - Still pockets of grumpy/salty employees from pre-merger days (2010). Wish they would either buck up or leave, because they truly are a drag to be around.

    - HR hiring could be reviewed. From what I hear, the process is quite lengthy. With so many college educated folks under-employed, we should be attracting a higher level of recruit than we currently are. Would like to see more there.

    - Internal Communication should be better. It will with new HQ, but right now it is not up to par.

    Advice to ManagementAdvice

    - Keep developing programs that enhance life outside of work. New HQ will help this, but we need to be doing more outside of 9-5 to truly gel into the team we want to be. Clubs and retention program sound like they are on track.

    - More cohesive direction. Business plan and goals were a good start, but need better communication from leaders on what the focus should be. Hold middle managers accountable for delivering message.

    - Develop a clear target market and communicate to it.

    - Keep evolving marketing. A few large, solid campaigns and events would go much further than hundreds of little ones, in my opinion.

    - Hire experienced and educated people. You can't build the best unless you have the best. Invest in employees with drive and get rid of those who go through the motions.

    - Lack of communication seems to be a common theme. Either improve intranet, or hold managers responsible for relaying important messaging. If management cannot invest time to read/educate themselves on what's going on, replace them.

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