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Lands' End Reviews

2.8
148 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Lands' End CEO Federica Marchionni
Federica Marchionni
4 Ratings
  • Blow hot then blow cold. Either way they blow.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lands' End part-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good pay. When you work, which is iffy even when scheduled. They like to send people home early, without the pay you hope to earn when you 1) got scheduled 2) came in.
    Still has enough of a reputation to get you an interview when spotted on the resume.

    Cons

    Misrepresent hours you'll be working.
    Say they'll be flexible if you're a student to match
    your class schedule. They don't.
    Because of the nature of their spotty scheduling, you'll have to
    carry the workload of not just yourself but any number of your "buddy workgroup"
    when they're not scheduled which is FREQUENTLY. This while you're playing
    catch-up, from not be consistently scheduled, for your order follow-ups and contacts.
    Most of the people who want to be full-time seem to never be asked, even after
    working here for 3-4 years. Only one person out of approximately 50 that
    started at same time has been brought on as full time after 28 mos. The few that are still here
    ( about 15) are underemployed even while meeting expectations.

    Advice to Management

    Respect your employee engagement while you have it.
    Schedule people full-time and give them the health insurance if that's what they expressed when brought on board. Customer experience is taking huge hits because there are too many order touches based on erratic scheduling. Customer satisfaction is taking hits because CSRs are penalized more for taking the time to get orders correct and documented than they are penalized for entering an order incorrectly.
    Respect relationship you've established with Customers by carrying the sizes in the garments they've bought from you for years. It is not time to cut out sizes 4X & 5X and low stock 2X and 3X in the middle of an obesity epidemic.

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