Leapforce Jobs in Pleasanton, CA

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Leapforce Reviews

3.6
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Daren Jackson
24 Ratings
  • Helpful (14)

    One could possibly make some money working from home, but company does not pay an hourly wage, as they advertise.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Search Engine Evaluator in Pleasanton, CA
    Former Employee - Search Engine Evaluator in Pleasanton, CA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Abilty to work from home, on your own schedule.

    Cons

    Compensation is not provided per hours worked. It is task-based. Somehow, they are apparently legally allowed to advertise an hourly rate, but you are paid for the number of tasks completed, not the time you spend working on them. And you have to perform the tasks at their pre-determined rate. If you send them an invoice for the number of tasks you completed and the number of hours it actually took you to complete them, and the corresponding tasks-per-hour rate is lower than they’ve decided it should be, they will reject your invoice, and require you to submit one that charges for the amount of time they say it should have taken you. How or why this is legal, when they advertise the position as paying an hourly rate, I don’t know. There are no benefits. All communication with Leapforce staff is via email. There is no phone support. It is like working for a machine. That actually may be the case; I’m not sure. They refer you to a contractor chat page, wherein relative veterans can respond to questions from neophytes. This seems pretty cheap and lazy – to have the contractors figure things out among themselves. You can e-mail an actual Leapforce support department, and they usually do get back to you reasonably soon. But since there are numerous issues and points of confusion, better accessibility would be in order. They attempt to pressure the contractors to work faster, yet complain that the analysis provided is not sufficiently comprehensive. They want thorough and accurate evaluations, with copious notes, but allow insufficient time per task to achieve this. Tasks are not always available. Contractor sometimes have to read, on their own time, lengthy study material to pass qualification tests for various projects. You can find blogs and web sites whereupon current and former Leapforce contractors commiserate about how frustrating the company make things - speed/thoroughness/accuracy pressure, invoicing problems, capricious terminations, impatient support staff to whom one never speaks. Search Engine Evaluation for Leapforce is not a scam, but it is simplistically and inaccurately represented in the company's advertising, and the manner in which the contractors are dealt with is rather exploitative, impatient, and impersonal. If you can function very quickly, and consistently produce work that satisfies there often seemingly arbitrary criteria, you could make some money. Not much, but some. But due to the inconsistent availability of tasks, unpaid research time, fickleness of their assessors, and other factors, it's probably not something you’d want to grind away at for a long time. Having said that, there people who claim to have been doing it for three years or more. Maybe they are telling the truth. Maybe not.

    Advice to Management

    At least be honest about the nature of the compensation in your advertising/site job description. This is effectively timed piecemeal work, not hourly wage-compensated. And you need to make it clear that you will only pay the contractor if the tasks are performed at the rate you assign to them, whether that rate is reasonable or not. None of this is disclosed in your ads, nor is the pace aspect a factor during the qualification test, which i completed and passed much more slowly than the required rate of the actual tasks with which I was assigned, post-contract approval. Why the insistence on speed? Since you are paying per task, not per hour, why not just let the contractors perform the work at whatever pace they need to in order to produce results that meet your standards? You would get better critical analyses, with fewer errors and omissions. And regarding your nondisclosure agreement, unclench. You guys haven’t reinvented the wheel, or anything else.


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