Level 3 Communications
Level 3 Communications – Houston, TX
Formulates account strategies to grow the business and the relationships within large accounts. Develops new business opportunities with partner… Experteer
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- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I worked at Level 3 Communications full-time (more than 10 years)Pros
Outstanding technology, good benefits & pay, great employees.Cons
Level 3 has acquired several companies & thrown them all into the boiling pot. Due to this & the lack of competent management, it's almost impossible or extremely difficult to get anything accomplished. People are pitted against each other. As well, customer satisfaction is the last concern on upper management's mind.
Work life balance is very bad. Upper management is continuing to wear the blinders & making decisions that have downward affects without consultation of those affected. Constant reorganizations & reductions in workforce. As a result, the workload & stress is extreme, unfortunately to the ultimate detriment of the customer.
Products are rolled out with little or no training for the Customer Care Managers & what training that may be there, is inadequate at best. When asking for help, you're given the run around from the very people that write the documentation/training or product support.
The company has potential, but upper management is slowly eroding its potential due to their lack of direction & leadership.
A complete lack of competent management & leadership.Advice to ManagementAdvice
Listen to your people, they are your greatest asset!Doesn't RecommendNeutral OutlookDisapproves of CEO