Lexington Law

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Lexington Law Jobs & Careers

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30+ days ago

Client Setup Representative

Lexington Law North Salt Lake, UT

We are currently seeking dedicated Customer Service Representatives. As a Customer Service Representative you will be an advocate for consumers in… Lexington Law


14 days ago

Training - Administrative Assistant

Lexington Law West Valley City, UT

Lexington Law is the leading firm in credit report repair. Lexington Law offers quality services with a long commitment to credit correction research… Lexington Law


13 days ago

Customer Retention Paralegal

Lexington Law West Valley City, UT

• Notify and collect past due balances to avoid service interruption • Renewal of Expired Client Engagement Agreements • Answer calls… Lexington Law


23 days ago

Administrative Assistant

Lexington Law North Salt Lake, UT

The Front Desk Receptionist / Administrative Assistant is responsible for ensuring our customers including clients, applicants, employees and… Lexington Law


30+ days ago

Trainer

Lexington Law Phoenix, AZ

• Facilitate learning via classroom instruction and webinars; incorporate a variety of presentation methods and applications to accommodate adult… Lexington Law


13 days ago

Call Center Trainer

Lexington Law North Salt Lake, UT

• Facilitate learning via classroom instruction and webinars; incorporate a variety of presentation methods and applications to accommodate adult… Lexington Law


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Lexington Law Reviews

16 Reviews
2.3
16 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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John Heath
6 Ratings
  • 1 person found this helpful  

    The executives do not care about employees or clients

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Lead in Salt Lake City, UT
    Former Employee - Team Lead in Salt Lake City, UT

    I worked at Lexington Law full-time (more than 3 years)

    Pros

    I happened to move up fairly quickly, I worked in all the departments except the Email Team and Mail Room. I ended up working closely with the attorneys and also managing a team of paralegals. I learned a lot about consumer credit laws and credit repair. I learned a lot from working with the attorneys.

    Lexington Law has helped me with my own credit woes as well as many other people.

    Cons

    They have a very old school and cheap way of running a business, without any care for the employees or even their clients. The departments are very disconnected, leading to many issues and wasted time. Low wages, with many empty promises of increased wages or opportunity.

    The executives are very short-sighted and only care about making it appear as though profit margins are consistently increasing for reasons I cannot disclose. One of the easiest and cheapest ways to do this is to cut back benefits, leave wages stagnant or only invest in acquiring more clients while minimizing the amount spent on providing any decent service to the client. The way they deal with increased workload is by squeezing more and more out of the same employees.

    A lot more is put into the telemarketing and sales side (PGX) than the client services side (which is essentially the main service they are selling), the two sides are separated and do not communicate. This means there are sales people who do not know the service they are selling and are incentivized to trick people into signing up. Many clients then feel that they had been scammed or were made false promises.

    A lot of misinformation on their call floor, it seems they will hire basically anyone to answer phones which makes the job harder for others working in other departments or management. Many people working here are very unprofessional, because Lexington Law doesn't offer a competitive starting wage they aren't getting the brightest individuals in the door.

    They wonder why they have such a low retention rate with clients, their model is horrible. They start with such low wages that they can't get anyone decent in the door to start out. It seems the executives are very shortsighted and don't care. If the FTC cracked down on what was happening on that floor the whole thing would come crashing down.

    The way they wanted us to basically babysit the paralegals on the floor with strict schedule adherence and point system seemed very old school and demeaning to the paralegals. No one worthwhile wants to work in this type of environment.

    Advice to ManagementAdvice

    Because of the lack of wage incentives, the management will come up with silly childish games where you win prizes that only a 7 year old could be excited about. I'm not a child so don't treat me like one, it's demeaning and ridiculous… it makes this job seem like a complete joke.

    By the way, John C Heath is not the CEO… Jeff Johnson is the CEO. Heath is just the "Directing Attorney", it shows you how disconnected everything is here when employees giving reviews on Glassdoor don't even know who the CEO is.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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