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30+ days ago

Client Mgr Federal Govt

Lexis Nexis Washington, DC

will include:* • Meet or exceed monthly and annual sales goals. • Identifies and targets revenue/growth opportunities within an assigned… Beyond.com


30+ days ago

Mgr - Business Development - RE Mortgage Vertical

Lexis Nexis Alpharetta, GA

3. Assist in the development of, and participate in reviewing and approving the short and long range operating objectives and plans, to achieve… Beyond.com


30+ days ago

Market Research Manager

Lexis Nexis Dayton, OH

* • Collaborate with stakeholders to understand and document the business objectives and how research will be used to inform business decisions… Beyond.com


30+ days ago

Sr Business Analyst (IS)

Lexis Nexis Miamisburg, OH

2. Requirements analysis & management; systems/process design: Participates in defining business and user requirements and acts as a facilitator in… Beyond.com


21 days ago

Sr Software Engineer - Spring JAVA Mobile Apps

Lexis Nexis Alpharetta, GA

***LexisNexis Attract for Telematics*can score an individuals driving behavior across multiple vehicles, vehicle usage patterns across multiple… Beyond.com


18 hrs ago

Technology Intern – new

Lexis Nexis Dayton, OH

* - Work with our partners who include project managers, architects and other engineers to design and implement new software features for… Beyond.com


9 days ago

Solutions Consultant - Credit Risk Decisioning and Scoring

Lexis Nexis Boca Raton, FL

1. Interacts regularly with customers (both internal and external) to help translate how processes meet… Beyond.com


30+ days ago

Dir Operational Effectiveness

Lexis Nexis Dayton, OH

As the Director Operational Effectiveness (OE) will manage a portfolio of high impact strategic Operational Effectiveness projects for the North… Beyond.com


18 hrs ago

Tele Solutions Consultant State Net – new

Lexis Nexis Sacramento, CA

will include:** • Adhere to the Customer Contact Program (Touch Points) • Follow Up on customer outreach projects • Train new customers and… Beyond.com


30+ days ago

CFO North American Research Solutions

Lexis Nexis New York, NY

business decision-making. The CFO will be responsible for financial planning delivering a comprehensive understanding of all key business drivers and… Beyond.com


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LexisNexis Legal & Professional Reviews

730 Reviews
2.7
730 Reviews
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LexisNexis Legal & Professional CEO Mike Walsh
Mike Walsh
212 Ratings
  • 13 people found this helpful  

    Great people, lousy upper management with no clear direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Cary, NC
    Former Employee - Anonymous Employee in Cary, NC

    I worked at LexisNexis Legal & Professional full-time (more than 5 years)

    Pros

    Fortunate to work with an amazing group of people, including managers, US based tech support reps, and sales team. The people I worked with were all very highly competent, willing to share, team-oriented, and funny (that always helps lol). In fact, as the company changed directions over the last several years, sometimes the humor was the only thing that kept us all going :-) LexisNexis offers a very diverse workplace (age, race, culture, sexual orientation, gender), and the work/life balance is good. They encourage volunteering at charitable organizations, so there is plenty to get involved in working there. The pay is decent for the area we live in, and the benefits are comparable as well. My managers were always fabulously supportive and flexible when team members found themselves facing personal situations (health problems, single parenthood dilemmas, educational pursuits), and that is a HUGE Pro for those of us who believe that work and life can exist together but may need a modification during times in life when **** happens.

    Cons

    Jobs have transferred to Manila over the last few years, and the trend clearly supports more job transfers. As a result, the running joke around the office is that LexisNexis is: "The Titanic." The company seems oblivious to the clearly negative effect this has had on customer satisfaction, employee retention and satisfaction, and daily stress at work that comes from not knowing if you are going to have a job next week or not = Zero job stability. If you ask management about whether or not your position is stable, management WILL LIE to you, even when they KNOW for months in advance that your position is scheduled to be eliminated. Guess it's just HR protocol???? As a result, we also saw many people with years of experience leave before they slipped off the deck into the frigid waters of the North Atlantic ocean.

    As coworkers started to get laid off over the course of the last few years, it became a very emotional experience for all of us, and many days we cried throughout the work day. As the Manila operations struggles to keep quality employees and train them and get them up to speed, much of the backlash has fallen back on customer interfacing positions (such as mine) and this made my position become very challenging (lots of escalations). In one instance, they laid off one of the original software developers who had been with the company since the beginning (cost saving measure they said)....then encountered problems that no one could solve, and had to call him back and contract his services at double the salary they were paying him to begin with (nice move!) haha!

    The company does not really care about customer satisfaction so that whole "delightful customer experience" dumb tagline that upper management rants about is just corporate b.s. The CEO seems to be a very down-to-earth guy, so we're all confused as to where the company directives are actually coming from: The CEO, or the VP of our office????

    Some job opportunities (such as sales positions) offer limited growth, and the company can be pretty clique-y meaning, if you're not a butt-kisser then you may have a problem growing within the company. Some of my team members applied for different jobs within the company after several years of service, and were not even considered. One of them left LN after he applied for like five different internal positions and couldn't even get an interview. He left for a entry level sales position at another huge international software company, and is now a manager making double what he earned at LexisNexis - in less than two years (go figure!)

    I only checked "recommend to a friend" because of the following: My advice is that if you are ambitious and desire promotions into upper management, explore other companies. If you are a sole provider for your family, find another stable company to work for. If you are looking for a job to pay the bills and you have another source of income (partner) and don't mind being in a constant state of flux regarding the company direction, vision, growth, and how you are evaluated each year, then it's a good fit. In my experience, it was truly the people who made the job special.

    Advice to ManagementAdvice

    KEEP YOUR COMPETENT U.S. BASED TECH SUPPORT!!!! People are not going to pay thousands of dollars for incompetence!!!!! If you say you are attempting to improve customer experience and retention, don't lay off people who have had a direct impact on creating an excellent customer experience!! Stop sinking money into products that are clearly NOT working. The organization is top-heavy (too many managers).

    Stop changing directions every month. Get some stable senior management leadership in there who understands the "vision" (whatever that means lol) and then is able to incorporate it in word AND deed. Direct managers should not have to do the "dirty work" of hiring and then firing employees because The Top can't keep focus. When you hire an employee, try to at least stick with the job description and metrics so that a year or two from now, employees aren't jumping ship because you have changed the job specs so much. After all, that's one reason why they applied for the job in the first place.

    Be careful who you let go of. Not only does it impact the customer, but your decisions filter out into the technie community (small world), which gives competitors distinct advantages! My position was eliminated a few months back. I interviewed with the VP of another software company this past week who said he LOVES the fact that LexisNexis is floundering, has no direction, doesn't care about their customers, and lays off great employees because it makes his workforce richer and his company more successful!!! I have recently interviewed with three companies who have hired multiple LexisNexis "rejects" (a/k/a layoff victims lol)

    Now THAT'S embarrassing to have that reputation in an area like Raleigh NC, a city that is home to many technology companies!

    Recommends
    Negative Outlook
    No opinion of CEO

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