Liberty Mutual Insurance Jobs in Sacramento, CA

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30+ days ago

Business Development Representative

Liberty Mutual Sacramento, CA

At Liberty Mutual, we believe that the our success is inextricably linked to our employees' satisfaction: satisfaction that they work for an industry… Liberty Mutual


24 days ago

Sales Internship San Ramon

Liberty Mutual Sacramento, CA

Advance your career at Liberty Mutual Insurance - A Fortune 100 Company! Personal Markets: Liberty Mutual Insurance's Personal Markets is the… Liberty Mutual


30+ days ago

Senior Field Property Claims Specialist San Francisco¸ CA

Liberty Mutual Sacramento, CA

Advance your career at Liberty Mutual Insurance - A Fortune 100 Company! Are you looking for an opportunity to join a claims team with a… Liberty Mutual


22 days ago

April 29th Professional Sales Interview Event Greater Sacramento Territory

Liberty Mutual Sacramento, CA

Launch Your Sales Career at Liberty Mutual - A Fortune 100 Company! Liberty Mutual Insurance is hosting an exclusive Sales Professional Interview… Liberty Mutual


13 days ago

Sales Associate East Sacramento¸ CA

Liberty Mutual Sacramento, CA

1. Identifies cross selling opportunities for Executive Sales Representative. 2. Prospects and initiates new business sales. 3. Assists in the… Liberty Mutual


8 days ago

Field Property Claims Specialist Sacramento¸ CA

Liberty Mutual Sacramento, CA

Advance your career at Liberty Mutual Insurance - A Fortune 100 Company! Are you looking for an opportunity to join a claims team with a… Liberty Mutual


30+ days ago

Field Auto Claims Specialist Sacramento¸ CA

Liberty Mutual Sacramento, CA

• Prepares or reviews itemized appraisals indicating costs of parts, materials, and labor hours necessary… Liberty Mutual


9 days ago

Civil Litigation Attorney¸ Field Legal

Liberty Mutual Sacramento, CA

• Use Litigation Protocols to develop and revise appropriate legal strategy for discovery, investigation, handling and trial/hearing of cases or… Liberty Mutual


30+ days ago

Law Clerk

Liberty Mutual Sacramento, CA

• Performs legal research utilizing both written and electronic sources. • Assists attorneys in brief and opinion writing. Prepares draft memos… Liberty Mutual


30+ days ago

Sacramento Field Legal Civil Litigation Attorney

Liberty Mutual Sacramento, CA

• Use Litigation Protocols to develop and revise appropriate legal strategy for discovery, investigation, handling and trial/hearing of cases or… Liberty Mutual


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Liberty Mutual Insurance Reviews

3.4
1,372 Reviews
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Liberty Mutual Insurance President & CEO David H. Long
David H. Long
538 Ratings
  • Helpful (6)

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    • Comp & Benefits
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    Former Employee - Senior Customer Claims Representative in Sacramento, CA
    Former Employee - Senior Customer Claims Representative in Sacramento, CA

    I worked at Liberty Mutual Insurance full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good pay, vacation. Provides good 401k matching, most people are friendly. Good way to get your feet wet. Be sure to filter the reviews here for "senior customer claims rep" or "claims adjuster" to get a better idea of what this particular position entails.

    Cons

    Where to begin... First there is constant micromanaging. You have to enter a special code on your phone if you go to the bathroom and if your manager feels you took too long, you will get a warning. If you take too many calls, you get talked to. If you take too few calls, you get another talking to although no one can tell you what exactly they are looking for as far as how many calls you should be taking. It is a call center environment. The phone never stops ringing although you are told to get work done when you are available (meaning there are no phone calls coming in, which is never). We are always out of compliance with the Department of Insurance for getting required letters sent out to customers in the appointed time (which is mandated by law, but nothing is ever done by the company to minimize this happening).
    The job and pay is driven soley by metrics which are pretty much unattainable. Right now, their priority is your CSAT score which customers submit via e-mail. You have to have a minimum 4.1 out of 5 each month! Although you handle about 200 claims per month, you will average about 5 surveys filled out. Just one bad score will sink you, even if the low score is for a ridiculous reason (like if the customer gives you a 1 because an appraiser can't come to their home the same day they file a claim -- that's a real example). They will also give no consideration to a low score even if management decisions brought them on. If we are too busy, Home Office will decide to have us go "Code Red" and we are not allowed to make any phone calls for the rest of the day, we can only take calls. When the customer gives you a low score because you didn't call them back, you are held 100% responsible. They will fire you if your scores are too low. For the 5 years that I was there, the metrics were always changing. What they fired someone for last year is no longer important and no longer an objective this year. And even if they keep the same metric, the way its measured will change. You can be their star employee one year, and the next you're down at the bottom because the way they evaluate you completely changed. Also, if you did hit their numbers they can still keep you from getting a raise for "having a bad attitude." Whether management likes you can still be the ultimate factor in your pay even if you hit all their impossible numbers.
    There are many other issues -- their claims system is terrible and time consuming to use despite having no time to mess with it. Hard working employees are looked over for mediocre manager's pets. If you choose to work here, buddy up to the managers immediately. They will decide whether you are a "chosen one" within a couple weeks of you starting which is before you even start handling claims. These people will move up within a year or so while others who would have earned it will toil away in the same position for years. They will tell you that there's lots of opportunity, but that's only if you are one of the chosen ones. If you haven't moved into another position after 2 years, you'll never go anywhere. There is lots of mandatory overtime and you will work multiple weeks of 50 plus hours.
    Finally, they have decided that you will handle claims from all 50 states. All other companies are split into small regions so you can give your customer proper service. At LM, you may get a call from Hawaii, then New York, Florida, Oregon, then Ohio. Every state has its own laws and regulations. Its not possible to know them all so you can never really learn the answers to their questions, you are always putting them on hold and looking it up (your manager will also ask why you put customers on hold so much). This is a million times worse for for Total Loss Reps...whatever you do, do not become a total loss rep. They will tell you they chose you because you are so good at your job and blah, blah, blah, but it is a trap. You will have more work, tougher metrics, and it's not a promotion or an increase in pay. If you decide to work here, realize you are just going to be used. You will be expected to smile and not complain.
    Hey, they just sent out an e-mail telling you they know how hard you work and as a reward you get to wear jeans, even though you've been wearing jeans everyday for the last year and half! You should be happy now!

    Advice to Management

    Stop hiring Ivy League MBAs straight of school. You need a few people with claims experience creating SOPs for any real changes to be made. In the meantime, whatever new and wonderful idea you come up with, do the opposite. Every decision has been for the worse for the last three years at least.

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