Liberty Mutual Insurance

  www.libertymutualgroup.com
  www.libertymutualgroup.com
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Liberty Mutual Insurance Jobs & Careers in Warrenville, IL

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2 days ago

Risk Control Consultant - Commercial Insurance - Warrenville, IL - September/Jan – new

Liberty Mutual Warrenville, IL

Risk Control consultants embody Liberty Mutual Insurance's mission of "helping people live safer, more secure lives." In this proactive role, you… Liberty Mutual


21 days ago

Account Engineer - Commercial Insurance

Liberty Mutual Warrenville, IL

• Provides an array of expert consultative services to an assigned group of internal and external customers following the account team model… Liberty Mutual


8 days ago

Underwriting Specialist - Middle Market, Commercial Insurance

Liberty Mutual Warrenville, IL

As an Underwriting Specialist you will ensure a profitable book of business by appropriately evaluating the acceptability of risks within delegated… Liberty Mutual


24 days ago

Direct Repair Program Appraisal Auditor

Liberty Mutual Warrenville, IL

• Prepare and submit appraisals indicating costs for parts, materials and labor necessary to restore vehicles to their pre-damaged condition… Liberty Mutual


6 days ago

Senior Customer Claims Representative

Liberty Mutual Warrenville, IL

• Obtain information and maintain records of accidents or personal property losses for policyholders and claimants through telephone and written… Liberty Mutual


26 days ago

Bodily Injury Claims Specialist

Liberty Mutual Warrenville, IL

• Manages, processes and resolves claims assigned by Claims Team Manager. Evaluates liability and settles claims within prescribed authority… Liberty Mutual


7 days ago

Risk Control Consultant - Commercial Insurance - Warrenville, IL - June

Liberty Mutual Warrenville, IL

Risk Control Consultants embody Liberty Mutual Insurance's mission of "helping people live safer, more secure lives." In this proactive role, you… Liberty Mutual


5 days ago

Territory Manager, Commercial Insurance

Liberty Mutual Warrenville, IL

• Recruit, appoint, and manage qualified agencies and brokers capable of long-term business partnerships that will produce profitable premium volume… Liberty Mutual


14 days ago

Insurance Assistant

Liberty Mutual Warrenville, IL

In this Insurance Assistant role you will: • Prepare insurance forms/documents (identification cards, certificates, endorsements, schedules… Liberty Mutual


21 days ago

Risk Control Consultant I, Commercial Insurance

Liberty Mutual Warrenville, IL

Risk Control Consultants embody Liberty Mutual Insurance's mission of "helping people live safer, more secure lives." In this proactive role, you… Liberty Mutual


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Liberty Mutual Insurance Reviews

1,082 Reviews
3.3
1,082 Reviews
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Liberty Mutual Insurance President & CEO David H. Long
David H. Long
392 Ratings
  1.  

    Best and worst job I've ever had.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Customer Claims Representative  in  Warrenville, IL
    Current Employee - Senior Customer Claims Representative in Warrenville, IL

    I have been working at Liberty Mutual Insurance full-time for more than 3 years

    Pros

    Slightly above average salary, comparatively. FTO n benefits are great. Turnover is so high that those who can handle the stress have solid job security. Yearly bonuses.

    Cons

    Ultimately, it all depends on your manager. The job is stressful and demanding, but a manager who goes to bat for you or is a genuine human being can make it all worth it. If you land a terrible manager Liberty Mutual will be the worst company you ever worked for. Previous manager was available for questions and fought to promote his employees. Current manager micro-manages so much he's never available and fights to get employees canned instead of promoted. I really did enjoy this job under good management, but a bad boss quickly shines a light on how crappy the job really is.

    CALL CENTER, CALL CENTER, CALL CENTER. Inbound calls non stop, never availability. Tough to get to your own claims because you are answering calls on other adjuster's claims all day. About 12-15 times a day I am apologizing about the hold times and/or the fact that the customer cannot reach their adjuster. Been this way for years.

    **Give it a shot, if you luck into a really good manager and you work hard, you really can get promoted fast. If you get a mediocre manager, you can handle the stress a little better and be content in your role but you likely won't go up, ever. Seen many great adjusters, better than myself, rot in the job and eventually leave the company. If your boss is one of the bad ones, well, you'll be looking elsewhere immediately. The job is tough and the calls are relentless, throw a bad manager on top of it and it'll be the worst job you'll ever have.

    Advice to ManagementAdvice

    Hire more claims reps. Weed out poor management. Ditch college hire program it's a joke. Most employees have a degree, but instead you reward the inexperienced by getting these college rotation employees at $5-6k more than current employees. It is comical because guess what? They run to their seasoned peers who are making far less money for help.

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