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I have been working at LiveOpsDoesn't RecommendDisapproves of CEODoesn't RecommendDisapproves of CEO
You get to choose your hours/days... kinda.. more about this in "cons"
They are vultures when it comes to picking blocks to work. More agents than blocks. Hard to get more then just a few per day. They penalize you for computer problems, eventho, there are hundreds of other agents experiencing the exact same problems. They take "lines" away from you, with no notice, and unless you ask, not explanation. When you do ask, you are "punished" further, with more lines being removed and less calls routed your way. You sit, waiting to take calls ( you are only paid for "talk time") and wait, and wait... few if any come your way. When you send them a pb (email) they don't answer, or use one of their generic response, which will have nothing to do with your question. As several previous folks posted liveops needs to: 1) learn how to treat people 2) communicate 2a) do it honestly, 3) use common sense, 4) be professional, just to name a few. They keep hiring, after all, it cost them nothing... you pay for everything. So many on the phones, takes calls away from the seasoned agent being able to take calls.. which is what generates the money.
Advice to Management
Stop being afraid... give a direct answer to a direct question. Stop with the canned answers already.