Lloyds Banking Group Jobs & Careers in Bristol, England

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12 days ago

Customer Insights Manager

Lloyds Banking Group Bristol, England

Based in Bristol, this role sits within the Customer Insight Implementation team will be responsible for the flawless delivery of Mandatory… Lloyds Banking Group

5 days ago

Finance Assistant

Lloyds Banking Group Bristol, England

This role is in the Journals team and the colleague will carry out a range of more complex clerical/technical support tasks to deliver a quality… Lloyds Banking Group

13 days ago

Analyst, Customer Insights

Lloyds Banking Group Bristol, England

We're not looking for a pure Analyst or a technical individual but someone who has experience of marketing campaigns or marketing activities… Lloyds Banking Group

12 days ago

Customer Adviser - Reduced hours opportunity

Lloyds Banking Group Newport, Newport, Wales

Whether youre greeting Customers at the welcome desk, serving them at the counter or at any other area of the branch, youll make the most of your… Lloyds Banking Group

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Lloyds Banking Group Reviews

191 Reviews
191 Reviews
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Lloyds Banking Group CEO António Horta-Osório
António Horta-Osório
98 Ratings

    Stimulating and great experience for a long time, bu then a steady decline into sad mediocrity

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    Former Employee - Director  in  Bristol, England (UK)
    Former Employee - Director in Bristol, England (UK)

    I worked at Lloyds Banking Group full-time for more than 10 years


    At the beginning (1980s to 1995), Lloyds had a clear sense of purpose driven by talented leaders from whom others learned a huge amount, felt valued and grew in experience and management skill


    From the second half of the 1990s to the present, Lloyds lost its earlier core values, were led by poor quality executives whose personal ambition displaced any sense of ambition for the collective organisation as a whole. Lloyds fell out of love with its workers and its customers as a result. This hubris culminated 1) in the disastrous purchase of HBoS after just 20%-30% of due diligence (according to the CEO at the time, with more time - "we probably would have put in somewhere around three to five times as much time as we put in". Regulators will not allow Lloyds to enjoy the claimed strategic advantage from a resulting dominant market.share. The whole purchase was entirely consistent with the rampant egoism of small-minded executives, and totally inconsistent with good business sense And 2) multi-billion pound fines for mis-selling and doing harm to customers. The staff who were there and still are, as well as customers, deserve better leaders.

    Advice to ManagementAdvice

    Banking is a people business (customers and staff) - people make a business, not numbers. And the foundation of success, therefore, is trust. Trust comes when Lloyds Bank comes about its customers and its staff first, then profits follow. Bust such a reputation is most valuable where it is hardest won. Lloyds management cannot expect to get the value of trust without paying the full price. Lip service will not cut it.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO