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26 days ago

SEO Content Entry (entry level)

Local Lighthouse Costa Mesa, CA

include: Keyword research and selection SEO domain research and selection Creating meta tags Data entry Creating web pages and drop down… Job Board

30+ days ago

Customer Service Professional

Local Lighthouse Costa Mesa, CA

include: Providing support for existing customers Accurately inputting client information into database Following up with clients Handling… Job Board

Local Lighthouse Reviews

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Eric Oakley
29 Ratings
  • Helpful (1)

    Customer service rep

    Former Employee - Anonymous Employee in Costa Mesa, CA
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Local Lighthouse full-time (Less than a year)


    You pretty much get hired the same day, pay is good start at 12.50, and nice office with a good Looking break room. Unlimited coffee and tea in the break room. Medical benefits after 90 days of employment.


    I was told by a supervisor to leave my heart and soul in my car, I'm sorry but I'm a human being not a robot. How is anyone going to be passionate about their job if they leave their heart in the car? 95% of the calls coming in are customers wanting to cancel. They teach you to "educate" a client but it's basically trying to re-sell the service because The sales rep lied to them from the get-go. I'm a CS rep not a sales rep. I tried talking to all upper management about my issues but was just given the same scripted answer. I was in another department before CS and I was actually happy there. Per protocol I couldn't be moved back. They don't offer you a new position they just give it to you. Once you let the managers know you're unhappy they basically tell you take it or leave it. I left because I choose to want to be happy at work not stressing. I saw plenty of CS reps crying and breaking down because the position is not a happy one. I Was only in the new position for 3 weeks. If you can leave your heart out of your work, this place is great for you.

    Advice to Management

    When managers hear the same complaints coming from the same department, please actually DO something to change. You've lost so many CS reps already, take the time to think, what are WE doing wrong here?

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