Lovesac

  www.lovesac.com
  www.lovesac.com

Lovesac Jobs & Careers

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Show:  All Results Last 7 Days
19 days ago

Sales Lead

Lovesac McLean, VA +8 locations

Lovesac team members have an entrepreneurial spirit. They embrace change and lead by example, coaching across all levels to provide the best customer… Lovesac


5 days ago

Supply Chain Manager (Sourcing & Fulfillment)

Lovesac Stamford, CT

as well as financial oversight and risk management) Key member of the fulfillment team responsible for all order processing. This role is the 1st… Lovesac


25 days ago

Full Stack Web Developer

Lovesac Stamford, CT

Lovesac is seeking a strong Full Stack Web Developer, who will work closely with the entire technology team to drive innovation & best-in-class user… Lovesac


5 days ago

Industrial Designer/Product Designer

Lovesac Stamford, CT

We are looking for someone who can hold their own when it comes to fashion oriented furniture design and product development. Someone who wants to… Lovesac


23 days ago

Customer Relations Lead

Lovesac Edison, NJ

•Responsible for the process of managing all customer relationships after the first sale has been closed •Use Store and HQ data to prioritize… Lovesac


20 days ago

Sales Manager

Lovesac Santa Clara, CA

Lovesac team members have an entrepreneurial spirit. They embrace change and lead by example, coaching across all levels to provide the best customer… Lovesac


19 days ago

Design

Lovesac Lynnwood, WA

Lovesac team members have an entrepreneurial spirit. They embrace change and lead by example, coaching across all levels to provide the best customer… Lovesac


23 days ago

Customer Relationship Lead

Lovesac Danbury, CT +3 locations

•Responsible for the process of managing all customer relationships after the first sale has been closed •Use Store and HQ data to prioritize… Lovesac


27 days ago

Copywriter

Lovesac Stamford, CT

s, user stories and other content. • Establish and maintain editorial standards, accuracy, quality of content and related methodologies and… Lovesac


11 days ago

Operations Lead

Lovesac Pleasanton, CA +3 locations

The Operations Lead is the back bone of the store team, a vital resource and an avid communicator. • Working cooperatively with the Store Leader… Lovesac


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Lovesac Reviews

51 Reviews
3.4
51 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Nancy Shalek
31 Ratings
  1.  

    Brilliant product; Astoundingly stupid team at HQ

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Lead
    Current Employee - Sales Lead

    I have been working at Lovesac full-time

    Pros

    Allow me to be crystal clear on this: You will never find a more amazing, capable system of furniture. You can literally build anything you want. You can get it in practically any color, pattern, fabric, or texture you can imagine, and better yet, you can throw it all in the washing machine. You even get a lifetime guarantee on the actual furniture. It is a truly brilliant concept: put all the creative choices in the hands of the customer, but build it out of quality, reproducable pieces that you can stand behind forever. Can't praise the idea enough.

    Also, the people who work in the stores REALLY believe in the product and in helping customers. It's been a priviledge working with such a dedicated sales team where everyone takes ownership of the business and goes the extra mile for our clients.

    Cons

    Please do not write this off as just your typical disgruntled employee rant. These are well thought out, documented facts. I've been patient and hopeful that things would turn around for a long time now, but I just can't be silent any longer.

    It really is a shame that such an incredible concept has been wasted on such useless imbeciles at HQ. It has been astonishing to watch Lovesac completely betray its customer base and employees. Lovesac used to spare no expense to earn our customers' business. Lovesac used to do whatever was necessary to resolve customer complaints and retain that loyalty. That doesn't mean we threw away profits. It doesn't take much to make an upset customer happy; they just want to know they're getting what they paid for, and when something goes wrong, they just want to be taken care of and reassured that we value their business. Every single customer used to matter; we knew it and they knew it.

    Now? Lovesac couldn't care less. We made Furniture Today's 100 Fastest Growing Furniture Retailer list in 2013, and all of a sudden, Lovesac flipped the switch and decided we no longer need to earn every customers' loyalty anymore. Anytime we have a customer complaint now, 75% of the time or more, the customer gets a phone call from one guy in particular at HQ (I won't mention his name) who loves to throw the stores under the bus for saying EXACTLY what HQ told us to say in the first place!

    Consider yourself warned: You'll be trained to do your job. You'll do that job exactly as you were told and you'll make a sale. Once that sale leaves your hands for HQ to take care of, they'll screw it up (trust me, they're absolutely useless--orders aren't even placed all the time). The customer calls you to figure out what gives, and you'll try to figure it out. Most times, you don't have the power to take care of it, so you pass it off to HQ again, only to have them screw it up some more and blame you for it being screwed up in the first place. Round and round we go, every single time. It's draining beyond your wildest imagination.

    Advice to ManagementAdvice

    1) Fire everyone at HQ. Hire a team who actually understand logistics, customer service, marketing, and business management. Specifically look for a team of individuals who are not friends outside of work and will throw the business under the bus for their personal relationships.

    2) Remember the single most important thing about being a leader: Your people don't work to support you; you work to support your people. You don't make the company any money. Sales people do that. Period. Your job is to support and encourage, not to task-master or micromanage.

    3) For the love of all things good and decent in this world, quit screwing your customers over. Have some standards. If a customer pays $3,000-$5,000+ for a couch, THE FABRICS HAD BETTER MATCH! If you say it'll take 4-6 weeks for production, IT HAD BETTER TAKE 4-6 WEEKS OR LESS! If, for whatever reason, you can't deliver the product up to quality or logistical standards, EMPOWER YOUR SALES PEOPLE TO FIX IT! They shouldn't have to go to you, and if they do, for crying out loud, don't throw them under the bus! The customer bought in the first place because they trust the people you're throwing under the bus!

    This is not rocket science; it's Business 101. If you guys don't figure this out soon, Lovesac won't survive.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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