Lovesac – Salem, NH
Must love working with people and helping our clients create the room of their dreams with our amazing one of a kind furniture. Accountable to… Percipio Media
Lovesac – Salem, NH
Lovesac team members have an entrepreneurial spirit. They embrace change and lead by example, coaching across all levels to provide the best customer… Lovesac
Lovesac – Salem, NH
•Accountable for training and coaching an interdependent team the Lovesac sales method with the understanding that our best opportunity for continued… Lovesac
- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I have been working at Lovesac full-time (more than a year)Pros
I have worked for this company for nearly two years. In that two years I have seen the company as a whole expand immensely and restructure itself a number of times. Each time has been a step towards a more efficient, streamlined system. As the operations lead- accountable for inventory, logistics, financing, etc.- I have found that each new system or procedure for ordering, tracking and fulfilling has been a vast improvement over the methods of the past. As a lead, I am required to work full-time, and our pay is highly competitive with bonus incentives and heath/dental/vision/life insurance options. Our paid time off policy is generous. This is a non-commission retail environment which focuses more on employees working together to achieve store sales goals. We have a five-part "lead" system incorporated into the selling process (Merchandising, Design, Relationship, Operations, Store), meaning each lead position is responsible for certain aspects of the sale. I appreciate this format because it holds each employee accountable to store goals and requires the entire team to work TOGETHER as oppose to against each other the way many commission based platforms tend to work. I personally feel that my store has a very open environment that allows employes to freely and comfortably voice concerns or questions without fear of punishment or ridicule. This is a value that I have felt extends all the way up through HQ- I can reach out to anyone regarding an issue or question I may have. My store leader, Zone Leader, Director of Stores and on up and across have all been supportive and down-to earth.
As for the product- it is of the highest quality and incredibly unique. The value of it goes above and beyond our competitors. It makes it so much easier to sell because you know the customer is going to love it and have it forever. You can read about why on the website- this is just to sell you on the company.
You will have to work hard and be engaged. But if you put in 100% (or more) there is so much room for upward movement. This company values it's employees and everything they have to bring to the table that could help the company grow and gain. Definitely not your average "corporate" environment.Cons
I have to agree that sometimes new procedures or systems are rolled out very quickly, seemingly over night in some cases. If you're a fast learner and engaged this won't be a problem. You will need to be proficient in computer skills to really be comfortable, but I've found everyone to be incredibly helpful. I will say that we seem to have a lot of promotions, whether it's discounts or extended financing. I personally feel that this lowers the incredible value of the product and has actually "trained" some of our frequent visitors and potential customers to wait for promotions to buy. Our store doesn't have the heaviest traffic so this can be a bit of a bummer when there isn't a big promotion going on.
Up until recently, I noticed our store leaders had on A LOT of conference calls each week. Not that keeping the store leader informed isn't a good thing, it is, but having our fearless leader a bit more present on those days would have been appreciated.Advice to ManagementAdvice
Everything seems to have improved by leaps and bounds since I started- maybe a more streamlined format for delivering information to store leaders so they can be more involved in whats happening on the floor day to day. Sudden roll outs of new systems or procedures can be tough as well, though it doesn't happen often; so maybe a little warning there.RecommendsPositive OutlookApproves of CEO