Lovesac Jobs & Careers in Salem, NH

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17 days ago

Sales Leader

Lovesac Salem, NH

Must love working with people and helping our clients create the room of their dreams with our amazing one of a kind furniture. Accountable to… Lovesac

28 days ago

Design Lead

Lovesac Salem, NH

Lovesac team members have an entrepreneurial spirit. They embrace change and lead by example, coaching across all levels to provide the best customer… Lovesac

17 days ago

Sales Lead

Lovesac Salem, NH

•Accountable for training and coaching an interdependent team the Lovesac sales method with the understanding that our best opportunity for continued… Lovesac

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52 Reviews
52 Reviews
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Nancy Shalek
32 Ratings

    Brilliant product; Astoundingly stupid team at HQ

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    Current Employee - Sales Lead
    Current Employee - Sales Lead

    I have been working at Lovesac full-time


    Allow me to be crystal clear on this: You will never find a more amazing, capable system of furniture. You can literally build anything you want. You can get it in practically any color, pattern, fabric, or texture you can imagine, and better yet, you can throw it all in the washing machine. You even get a lifetime guarantee on the actual furniture. It is a truly brilliant concept: put all the creative choices in the hands of the customer, but build it out of quality, reproducable pieces that you can stand behind forever. Can't praise the idea enough.

    Also, the people who work in the stores REALLY believe in the product and in helping customers. It's been a priviledge working with such a dedicated sales team where everyone takes ownership of the business and goes the extra mile for our clients.


    Please do not write this off as just your typical disgruntled employee rant. These are well thought out, documented facts. I've been patient and hopeful that things would turn around for a long time now, but I just can't be silent any longer.

    It really is a shame that such an incredible concept has been wasted on such useless imbeciles at HQ. It has been astonishing to watch Lovesac completely betray its customer base and employees. Lovesac used to spare no expense to earn our customers' business. Lovesac used to do whatever was necessary to resolve customer complaints and retain that loyalty. That doesn't mean we threw away profits. It doesn't take much to make an upset customer happy; they just want to know they're getting what they paid for, and when something goes wrong, they just want to be taken care of and reassured that we value their business. Every single customer used to matter; we knew it and they knew it.

    Now? Lovesac couldn't care less. We made Furniture Today's 100 Fastest Growing Furniture Retailer list in 2013, and all of a sudden, Lovesac flipped the switch and decided we no longer need to earn every customers' loyalty anymore. Anytime we have a customer complaint now, 75% of the time or more, the customer gets a phone call from one guy in particular at HQ (I won't mention his name) who loves to throw the stores under the bus for saying EXACTLY what HQ told us to say in the first place!

    Consider yourself warned: You'll be trained to do your job. You'll do that job exactly as you were told and you'll make a sale. Once that sale leaves your hands for HQ to take care of, they'll screw it up (trust me, they're absolutely useless--orders aren't even placed all the time). The customer calls you to figure out what gives, and you'll try to figure it out. Most times, you don't have the power to take care of it, so you pass it off to HQ again, only to have them screw it up some more and blame you for it being screwed up in the first place. Round and round we go, every single time. It's draining beyond your wildest imagination.

    Advice to ManagementAdvice

    1) Fire everyone at HQ. Hire a team who actually understand logistics, customer service, marketing, and business management. Specifically look for a team of individuals who are not friends outside of work and will throw the business under the bus for their personal relationships.

    2) Remember the single most important thing about being a leader: Your people don't work to support you; you work to support your people. You don't make the company any money. Sales people do that. Period. Your job is to support and encourage, not to task-master or micromanage.

    3) For the love of all things good and decent in this world, quit screwing your customers over. Have some standards. If a customer pays $3,000-$5,000+ for a couch, THE FABRICS HAD BETTER MATCH! If you say it'll take 4-6 weeks for production, IT HAD BETTER TAKE 4-6 WEEKS OR LESS! If, for whatever reason, you can't deliver the product up to quality or logistical standards, EMPOWER YOUR SALES PEOPLE TO FIX IT! They shouldn't have to go to you, and if they do, for crying out loud, don't throw them under the bus! The customer bought in the first place because they trust the people you're throwing under the bus!

    This is not rocket science; it's Business 101. If you guys don't figure this out soon, Lovesac won't survive.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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