MAXIMUS

  www.maximus.com
  www.maximus.com

MAXIMUS Jobs & Careers in Boise, ID

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30+ days ago

COME IN AND INTERVIEW ON THE SPOT!

MAXIMUS Boise, ID

All positions in this project are classified as limited capacity. This means that the duration of your employment with MAXIMUS is based on business… Glassdoor


30+ days ago

CUSTOMER SERVICE REPRESENTATIVE

MAXIMUS Boise, ID

All positions in this project are classified as limited capacity. This means that the duration of your employment with MAXIMUS is based on business… Glassdoor


MAXIMUS Reviews

286 Reviews
2.4
286 Reviews
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MAXIMUS President, CEO, and Director Rich Montoni
Rich Montoni
139 Ratings
  1. 1 person found this helpful  

    Not a very good employer, recommend you think twice before working here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Boise, ID
    Former Employee - Customer Service Representative in Boise, ID

    I worked at MAXIMUS full-time

    Pros

    It was a job that paid decent for this area

    Cons

    Problems with training application. Deactivated and lost employee information. Extreme paranoia toward employees. Very disorganized. Poor communication

    Advice to ManagementAdvice

    1.) improve the training program and support of it - so that when an required training application locks up on the 3rd day, it doesn't stay locked until the last day of training. My training app locked up, was reported and reported by the trainer, but did not get resolved until the final test was scheduled. I had to spend the training period observing the lessons, then when my app was finally unlocked, the day after the planned test - I had to rush through all the lessons, then take the test. Second, make very, very sure that key processes that are mandatory and for which if not followed can result in termination are drilled in and reinforced, not just mentioned once.
    2) Validate before deactivating employee access to timecard, email, and online university. 3 hours after I completed and passed my test, my access to these things was mysteriously deactivated. Because I couldn't access email during this period, I did not know who my supervisor was assigned. Any important job related communications were not received. It took two weeks and numerous calls to HR and other groups to get it resolved. It could only be fixed by the job offer being resent to me, I accepted and then everything could be set up again. Then in the next pay period, my direct deposit information was wiped and my check was mailed instead of deposited.
    3) Treat employees with respect and stop being so paranoid. When my access was deactivated, management came down and interrogated me. I was told I didn't work there, I was accused of being a spy for the media and I had to prove that I was an employee. On my third week on the call center floor, I accidentally missed a mandatory step when supporting a customer. My next day, when I came to work, my key card was deactivated and I was forced to sit in the lobby for an hour waiting for management to escort me before a higher level mgr, where I was asked if I wanted my job and if I liked working there. I was asked if I deliberately sabotaged the call. Then when it was explained that I missed this step, I was told I was terminated. No warning, no retraining, nothing. Just escorted out like I was a criminal - but hey - you were kind enough to tell me that I now qualified for Obamacare because I'm recently unemployed.
    4) Put better tracking and processing of requests in place. Requests to change shifts with other employees were approved, then lost and had to be resubmitted. Allow shift changes to be requested without requiring the exchange between employees. I lost out on shift changes because the coworkers I was swapping with quit and a shift change was not allowed for the now available slot.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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