Magellan Health – Scottsdale, AZ
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Magellan Health Photos
Doesn't RecommendNegative OutlookNo opinion of CEO
- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I worked at Magellan Health full-time (More than a year)
Experience in the medical insurance industry is the ONLY pro if already do not have that.
Very, very, unethical and unprofessional management which leads to the corruption of professionalism on the floor with lower level staff. The company's structure is extremely disorganized and higher level management does not take into consideration the magnanimous negative response of providers and enrolled members to fix huge issues which make this plan a horrible plan...especially for people who have extremely difficult illnesses and providers who have not been getting paid and in turn are neglecting to see members. Advancement is only based on office politics. People who have the qualifications and work hard for a position will not move up. Be ready to be placed in a piranha tank if you interview for anything higher than your current position. You will be torn apart and it will make you not want to ever apply for anything else. Also, this company hires outside people first when it makes more sense to promote someone who already knows what is going on there. Pay does not compensate for the many different jobs that you will do which are not a part of your department and you do not have qualified certifications to perform. Management keeps adding on responsibilities and does not want to give raises. Training does not exceed a certain level of knowledge for all of the things that you will need to know. Most of anything that requires advanced knowledge you will have to somehow learn on your own. And learning on your own does not mean that the company has training modules on this level of subject matter. It means you will have to dig for information in the company's internal files or learn more about it in your own spare time at home by Googling and reading. Management does not want to hear about what you think even though they say that they do. If you come to them with a problem, they want you to tell them how to fix it. You tell them how to fix it and nothing gets done because it will not go higher than the Customer Service Department director.
Advice to Management
Fix your product from the ground up. Follow your corporate policy standards ..and place importance on higher level management being an example of it. Make a REAL collective effort on a corporate management level to CARE about your product, the people who use the product, and your employees.