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Main Street Hub Photos
Doesn't RecommendNegative OutlookDisapproves of CEO
- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I worked at Main Street Hub full-time (Less than a year)
the turnover rate is so high that I made a lot of connections. people came and went on a weekly basis.
I'll begin by saying that MSH shut the Los Angeles and San Francisco offices down, so I don't know what it is like to work in Austin or NYC. (I heard conditions were a little better, considering the CEOs did not invest at all in the success of our office, I think in my 6 or 7 months of working at MSH they came into the office twice.) A little background - at the beginning of January 2015 the CEOs had a Skype meeting with San Francisco & LA Offices and told us that they were closing our offices down. We had from 3.5 weekdays to decide if we were going to collect severance or relocate to Austin or NYC. That is about 60 people that were given very short notice about either losing our jobs or picking up our lives and relocating with poor reimbursement. Most of the office started in October or November (read later about the high turnover rate) and the reimbursement for the move was based upon how long you had been working in the office. It was very clear that the higher ups were closing the offices and pushing all of their employees out the door. -World's Worst Turnover Rate. Like I said in the "Pros" people came and went every week. When new people would start, my coworkers would make bets on how long they thought the individual would last. My first month my manager quit and they brought in an outside higher. The new manager was nice and had a lot of sales experience but had never sold this product before. The turnover rate was so high that there were only 2 or 3 people that had worked at Main Street Hub for over a year - so when it came to Best Practices selling the product.. it was pretty much the blind leading the blind. It was clear from the beginning that the CEOs didn't see much of a future in the California Offices and the future for the company overall is extremely unstable. SF and Santa Monica are two of the hottest markets for start-ups in the world - and Main Street Hub couldn't find a way to survive out here- that statement speaks for itself. And what's worse is that they continued to mass hire until November and then shut down the office in January. Clearly these offices had not been profitable for a long time and they continued to bring on new hires who would soon be laid off. I would see the same reps come in every day and work themselves silly making call after call and constantly ask for feedback and never have any success. There was no lack of effort rather a lack of resources and a lack of culture that motivated its employees. People would either get burnt out and quit, or get let go after not meeting their numbers. -Terrible Culture/Micromanagement If you came in even a second after 8:00am you were forced to do everyone's dishes and to sing in front of your coworkers. Every Wednesday, we would have "metrics check ins" and people who were not pacing for their weekly metrics had their names written in red, and had to explain to the team why they had not hit their goals. Here's a tip for MSH management- humiliation is not motivating. -MICROMANAGEMENT (This is a big one) Ask yourself this. When you are interviewing and they ask you what environment you work best in is your answer "I love it when someone is breathing over my shoulder every 5 minutes making sure that I am doing my job, listening to all of my calls and yelling out things that I should say into the receiver!" If so, great, this job is for you! Management is constantly harping on you about dials (you must make 100 a day) to outdated leads (I'll touch on that later). I once had a doctor's appointment and someone in upper management told me that to take time off to go to the doctor at the end of the month shows that I am not serious about this job. Another time I got up to get a cup of coffee and one of the sales leads asked me if I was pacing to hit revenue for the month and if not than I better keep calling. You get the idea. Old leads. Every day I was given accounts that had already expressed that they weren't interested in our product (dating as old as 2012.) You could see the past notes of reps (most of the names by the way were not recognizable aka they either quit or got fired). I lost track of how many times a day I heard "I've already told you guys to take me off your list." Imagine being hung up on 100 times a day, every day, and if you didn't hit your numbers coming in and seeing your name written on the board in big red letters. Not exactly living up to the "Elevate Others" company value statement, are we? Aggressive Sales Tactics/Useless Product Most people really CAN handle their social media presence themselves. That is why your manager will tell you that if the sale doesn't close in the first 3 days, it never will. To sell this product you have to very aggressively push the prospective client not to think about it, they know "they need this and don't have the time to do this themselves so why don't they just sign up". Fair enough. But if give more time to think about it, the prospect will realize that $300-500 a month is a ridiculous sum of money for a service that doesn't work. If you look at MSH's Case Studies on the website and then take a look on their social media pages, you will notice that the Facebook statuses are re-used on all of their accounts and are all very generic as well as MSH's responses to Yelp and Google+ reviews. Notice that most of the 5 star reviews on Glassdoor are from the Customer Sucess/Engineering/Product Team. If you don't want to take my word for it, go back a few pages and take a look at the past "Marketing Consultants" reviews. I did myself a huge disservice by not taking the 1 star reviews more seriously when I accepted this job. TLDR; Bad leads, bad management, bad product. Trust me, there are better companies out there. Save yourself the trouble of explaining to your next employer why you only worked at Main Street Hub for 3-6 months.
Advice to Management
best of luck