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I worked at Maplin Electronics part-time (more than 3 years)Pros
- It tied in a bit with my studies in Computer Systems Technology
- Good discounts on own branded products
- OK discounts on branded goods
- Plenty of exercise
- Scope for progression if full time, even if salary was woefully pathetic
- It was only part timeCons
- Awful work life balance - you are expected to turn up early to open the shop for free and the same with the closure of the shop. Some stores this could mean well over 10 hours per day on your feet
- Only 2 half hour breaks in every day (why don't they just allow a full hour break like the normal work place)?
- Store Managers were racked with incompetence - all they knew how to do was to point their staff to vacant customers and bark "Go", stand there looking pretty and pace up and down on the same spot. Any difficult queries on refunds or discounts and they suddenly retreated to their office.
- Very little protection from the idiotic customers who used to tell you how you were wrong when in fact they were.
- Pay was borderline minimum wage - there was scope for progression but the remuneration was rather poor
- Head office reports and audits were a demoralising joke. The people who conducted these reports would give unrealistic targets as they have never ventured from out behind their desks and worked in retail like most of us. They had no clue on the population of the catchment area or the customer flow the stores resided in so it would surprise them when a store in the middle of nowhere achieves well below the targets!Advice to ManagementAdvice
The head office needs to hire people who were previous in Maplin stores and therefore actually have a clue about how things should run. Sending "model shops" and targets without having any idea of the challenges faced in the shops simply demoralises workers and in turn causes these requests to simply be ignored.
Store managers should be leading by example not stranding at the back giving orders. That means being out there on the front line, being visible to the customers rather than simply pacing up and down in a line at the front of the shop and then hiding in the office when a difficult customer turns up.
If your staff are fairly remunerated, you will most likely get better results out of them as well. Expecting opening and closing for free is not really fair. After all, we are talking about a difference between £5.20 £10.40 tops per day which would be recuperated in good sales if the staff have the energy.
I may well have continued my career here full time had it not been for such poor remuneration packages.Doesn't RecommendNeutral OutlookNo opinion of CEO