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4 days ago

Dalat Manager / E-Commerce Coordinator

COS Business Products Chattanooga, TN

Data Manager / E-Commerce Coordinator Looking for individual with data management / e-commerce experience The individual selected will be… Glassdoor


Marco Business Products Reviews

7 Reviews
3.2
7 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Jeff Gau
4 Ratings
  1.  

    Make a lot of promises, but don't back them up.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Desktop Support Technician  in  Sisseton, SD
    Former Employee - Desktop Support Technician in Sisseton, SD

    I worked at Marco Business Products full-time for less than a year

    Pros

    Showed a lot of support towards the employees. Pay and benefits were pretty decent.

    Cons

    No training. Just throw you to the wolves and expect you to, well, I don't know what they expected exactly. They showed a lot of support but never really provided it. I worked on-site for a client and they would rather service the client with false promises then to provide the actual supported needed for both myself and the client. Expected you to work outside your title, which means uncompensated work. When the client treats you like crap the management doesn't do anything to fix the issue, unless firing you is the fix. Communication was very lacking. As someone else says, all they care about are numbers. And really, from the number of people leaving the company and the number of clients going elsewhere, I can't see how the numbers were really that good.

    Advice to ManagementAdvice

    When you tell your employee that the contract with the client needs to be reiterated and that you will talk to that client about the role of the tech on-site, the role of the remote help desk, role of your VCIO, etc, you should back that up. There was a lot of talk, but not a lot of action. The goal should be to provide proper support to both the client and the tech, not worrying about the next sale.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO