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Marriott Jobs & Careers in Philadelphia, PA

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30+ days ago

Supervisor-Banquet Housekpg

Marriott Philadelphia, PA

Supervisor-Banquet Housekpg (14001D60): Ensure staff is working together as a team. Inspect grooming and attire of staff, and rectify any… Getit.me


30+ days ago

Houseperson-Banquets - The Ritz-Carlton, Philadelphia

Marriott International Philadelphia, PA

Houseperson-Banquets (14001K5Y): Complete final breakdown of function, by cleaning the room, and cleaning and returning equipment to its proper… Getit.me


30+ days ago

Accountant-General - Philadelphia Marriott Downtown

Marriott International Philadelphia, PA

include: Check figures, postings, and documents for accuracy. Organize, secure, and maintain all files, records, cash and cash equivalents in… Getit.me


30+ days ago

Maintenance-Technician I - Residence Inn Philadelphia Center City

Marriott International Philadelphia, PA

include: Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventive… Getit.me


30+ days ago

Administrative Asst-Sales - Philadelphia Marriott Downtown

Marriott International Philadelphia, PA

include: Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files… Getit.me


30+ days ago

Runner-At Your Service - Philadelphia Marriott Downtown

Marriott International Philadelphia, PA

include: Test beepers and radios to ensure communications equipment works properly. Place requested items such as rollaway beds and refrigerators… Getit.me


30+ days ago

Housekeeper - Philadelphia Marriott Downtown

Marriott International Philadelphia, PA

include: Respond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area. Enter guest… Getit.me


30+ days ago

Night Auditor - Philadelphia Lansdale CY

Marriott International Kulpsville, PA

include: Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Control and… Getit.me


30+ days ago

Clerk-Front Desk - Philadelphia Marriott Downtown

Marriott International Philadelphia, PA

include: Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types… Getit.me


30+ days ago

Guest Service Rep-PM - Philadelphia Marriott Downtown

Marriott International Philadelphia, PA

include: Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning… Getit.me


Marriott Reviews

1,415 Reviews
3.7
1,415 Reviews
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Marriott President & CEO Arne Sorenson
Arne Sorenson
490 Ratings
  1. 1 person found this helpful  

    A Once Great Company In Decline

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk in Philadelphia, PA
    Current Employee - Front Desk in Philadelphia, PA

    I have been working at Marriott full-time (more than 5 years)

    Pros

    -Can work anywhere in the world and virtually the same systems will in place - "brand standards."

    -Many people circulate within larger hotels, so you can have the good fortune of working with many of the same great associates.

    -When corporate culture that is portrayed as standard is in place, this is a fabulous company with high morals, and quality associates and managers.

    -All sorts of interesting people come through the door as associates and many good times are had. We are a family unit under the best of circumstances.

    Cons

    -Marriott has been for about 5 years now doing everything they can to cut expenses, no matter the consequences towards our core goals as a company.

    -Lack of consistency within management towards guests and associates. Guests are given the benefit of the doubt - even when they are abusive towards staff. Guests are rewarded with comps and upgrades for bad behaviour in many circumstances.

    -GSS (Guest Satisfaction Survey) is given too much credence as a tool. Careers/Reviews are made and broken based on a flawed mechanism of survey. In a busy conference hotel we may have 15,000 check-ins per month, perhaps 100-200 or so guests will return surveys, and based on that feedback we get our scores of Overall Satisfaction, etc. Too much emphasis is pushed through this mechanism via corporate, however the reality is the owners (not Marriott) don't care as long as the hotel makes money.

    -Punitive actions are not consistent. Rules are enforced one month and not the next, etc. There will be concerted pushes by managers to push certain associates out for minor infractions, that other associates will just be talked to about given the same circumstances.

    Advice to ManagementAdvice

    A return to Core Principles. Making Happy Associates make for Happy guests. As Mr. Marriott has transitioned out of the company these last years so has that old adage, and it is a shame.

    Recommends
    Negative Outlook
    No opinion of CEO

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