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- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I have been working at Marston's full-time (more than 3 years)Pros
Keyholder and Deputy Management programme are good for those interested in progressing through to run their own pub. There are always pubs available for experienced managers as well as those coming off the Deputy Manager's programme. Jobs feel pretty secure as long as you are prepared for changes.
Area Manager and Head Office jobs seem exceptionally secure although I can't comment directly as I am a pub team member.Cons
Only recently introduced 40 hour minimum hours for assistants/head Chefs, everyone above is salaried. All other staff are zero - hour. Benefits are extremely weak. I've never used my Marston's discount card as I don't have confidence in their weak brands when out and about with family, reward scheme is poor as many better offers are available online to everybody via groupon/wowcher and the like. On duty discount for meals is a pathetic 30%.
This company also puts huge bias towards its area Managers, they can do no wrong and are protected at all levels in everything they do. Managers however, play the "football manager carousel" game and get hired and fired ten to the dozen. Employees raising grievances or appealing disciplinary decisions do not get taken seriously.
Training is down to the individual house at team member level up to Assistant Manager and is hit and miss at best depending on your general manager. Training for new builds and major refurbs is quite good, but warning to prospective emplyees of a new build: they look to get rid of 60-75% of recruits before the end of their probation period and cream off the best ones.
All in all the company's main drive is the acquisition of land. It isn't really interested in running a successful pub business, it is only interested in squeezing every margin for that last penny until they have the next £1M to build the next average pub next to a shopping centre.Advice to ManagementAdvice
Start focusing on your businesses and teams, you are losing customer confidence as well as your best employees to better leisure companies. (Whitbread are in the Times Top 10).Doesn't RecommendNeutral Outlook