MassMutual Jobs & Careers in Springfield, MA

Hiring? Post a Job
1 job opening Back to all jobs

Show:  All Results Last 7 Days
30+ days ago

Customer Support Specialist - MassMutual

MassMutual Springfield, MA

About Us Chartered in 1851, Massachusetts Mutual Life Insurance Company (MassMutual), a Fortune 100 company is a leading mutual life insurance… MassMutual

MassMutual Photos

MassMutual Headquarters
MassMutual Convention Center (Photo thanks to Flickr user informationgoddess29, available under by-nc-sa v2.0)
MassMutual Tokyo (Photo thanks to Flickr user teikan, available under by-nc-nd v2.0)

+ Add Photo

MassMutual Reviews

307 Reviews
307 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
MassMutual Chairman, President, and CEO Roger W. Crandall
Roger W. Crandall
126 Ratings
  1. 1 person found this helpful  

    I worked 20 Plus Years at MM. Not as good a company as it used to be. Everyone wanted to work at MM when I started.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Springfield, MA
    Former Employee - Anonymous Employee in Springfield, MA

    I worked at MassMutual full-time (more than 10 years)


    The only good thing I found these last couple of years is the bank, store, hairdresser etc.

    Managers were helpful and sincere up until the last 4 years.


    You will get no support from HR or elsewhere if you are having an issue in your dept. This I know first hand.

    The MMWay is such a waste of time. Every day a 15 minute huddle and every week a 1 hour meeting for standard work. Every week a 2 hour problem solving meeting. Even if you have no problems, they will make up problems. To me, aside from the daily huddle, the rest is just a waste of time.

    The benefits are terrible. The only thing worth being there was for the vacation time.

    Perception is Reality. This is the same as when you assume. One on One meetings with manager seem to always go well but when it came down to the performance evaluation it was like you were hit with a brick. You are not informed when you are doing something that is wrong or an error has been made on your part during your one on ones with your manager. This will be brought up during your performance evaluation and at this point you cannot do a thing to fix it.

    Advice to ManagementAdvice

    I have no advice. I'm only glad that I was able to get out of there with my sanity.

    Doesn't Recommend
    No opinion of CEO

Work at MassMutual? Share Your Experiences


Click to Rate