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29 days ago

Tier 1 Technical Support Engineer

McAfee Atlanta, GA

The Technical Support Engineer will be responsible for establishing and maintaining effective communication with the customer's designated contact as… McAfee


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3.5
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Brian Krzanich
11 Ratings
  • McAfee is now Intel Security

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - QA Team Lead in Santa Clara, CA
    Former Employee - QA Team Lead in Santa Clara, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at McAfee full-time (More than 5 years)

    Pros

    Customer-oriented security products gives good security value. Good benefits.

    Cons

    UI is clunky. User interactions to navigate to features make some features little-used, even if the features themselves would give a good user experience. Main problem is with legacy functionality; contrast this with competitions' features: equally good, but not always as usable. UI is designed more as set-and-forget than interactivity.

    Advice to Management

    Consolidate features, add gamification/social aspects (i.e. McAfee Forums) directly to product.


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