McGraw Hill Education – Missouri City, MO
Attain and surpass sales goal with the proven ability to "advance" the sale and build customer relationships to maintain and expand market… McGraw Hill Education
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- Senior Management
- Culture & Values
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I have been working at McGraw-Hill Education full-time for more than 3 yearsPros
Great people, interesting products, engaging market challenges - lots to sink your teeth into. New technology is in the works (see cons).Cons
Technology is abysmal; they're working on it but it's extremely slow going. Poor communication. Not enough people to do the work. Some departments have a low bar when it comes to hiring talent. Not product- and customer-centered enough - some departments seem to be driven by engineering and research rather than what customers really want/need.Advice to ManagementAdvice
Product: We have products. They need to be sold. In your zeal to improve technology you should not forget that our current products need to be maintained. Customers are suffering.
Operations: Improve the flow and remove the internal barriers - systems improvement and people empowerment! For top-line growth, focus on what sells (product) and those who sell it (sales). FEED IT. Listen to them! For midline contraction, get the key ops people (from all departments) in a room and talk about what's needed and what works; put systems in place that smooth barriers to efficiency and enforce their use. Customer Service needs improvement - again, it's an ops issue, not a training issue... our people are good but they're not empowered.
MHE has a history of product excellence but right now it's like a beautiful house with termites in the walls. Your employees are waiting for direction! We want MHE to return to glory and we'll do whatever it takes to get it there!Doesn't RecommendNegative OutlookApproves of CEO