Medica

  www.medica.com
  www.medica.com

Medica Jobs & Careers

Hiring? Post a Job

Show:  All Results Last 7 Days
30+ days ago

Sr Email Marketing Specialist

Medica Minnetonka, MN

* Proactively identify opportunities for email marketing enhancements that are consistent with marketing strategy and brand standards, including… Beyond.com


30+ days ago

Medica Research Institute - Physician Scientific Investigator

Medica Minnetonka, MN

The Institute is currently developing a research program in health systems re-engineering creating evidence in support of the Triple Aim. Physician… Beyond.com


30+ days ago

Medica Research Institute - Scientific Investigator - Epidemiologist

Medica Minnetonka, MN

The Institute is currently developing research programs in social epidemiology, nutritional epidemiology, and occupational health epidemiology… Beyond.com


30+ days ago

Medica Research Institute - Scientific Investigator - Health Economist

Medica Minnetonka, MN

The Institute is currently developing a research program in health insurance to focus on the affordability and quality of health care. Influenced by… Beyond.com


30+ days ago

Distinguished Chair in Health Policy Research - Medica Research Institute

Medica Minnetonka, MN

* Provide significant input into the research agenda and intellectual capacity of the Institute for realizing its mission. * Serve as an advisor… Beyond.com


30+ days ago

Developer-Sr

Medica Minnetonka, MN

The Senior Developer is responsible for developing and maintaining applications using a variety of technologies that support multiple lines of… Beyond.com


30+ days ago

EAI Technical Lead

Medica Minnetonka, MN

Specify and provide ownership of reusable application components or reusable application code. * Provide framework… Beyond.com


30+ days ago

Database Administration Intermediate

Medica Minnetonka, MN

This position is responsible for maintaining Medicas production systems to insure availability to customers. Individuals in this position are… Beyond.com


8 days ago

Medica Research Institute - Scientific Investigator - Behavioral Health

Medica Minnetonka, MN

The Institute is currently developing research programs examining consumer engagement in health and health care. Our nation's obesity epidemic among… Beyond.com


20 days ago

Information Security Program Manager - BC and DR Programs

Medica Minnetonka, MN

The Information Security Program Manager works with IT and business teams in initiating, structuring, managing and directing the successful delivery… Beyond.com


Medica Photos

Medica Campus

+ Add Photo

Medica Reviews

50 Reviews
3.9
50 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Medica President and CEO David Tilford
David Tilford
36 Ratings
  1.  

    Typical call center experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Health Plan Specialist I in Minnetonka, MN
    Current Employee - Health Plan Specialist I in Minnetonka, MN

    I have been working at Medica full-time (less than an year)

    Pros

    Good employee moral, good employee recognition activities (food days, customer service week), good benefits, decent pay, mostly nice coworkers in the workplace.

    Cons

    Customers aka "members" - You get yelled at and complained at A LOT. Typical call center, all about STATS. Again probably standard for CS call center environment, which is why no one wants to do these types of jobs... They very closely watch your calls per hour, call time, after call time, break time, etc. You will get a call where you're getting yelled at and trying to solve a complicated problem for a member, and you're trying your best to resolve it... And all you can think about is, "This is ruining my stats for the day!" You start to wonder if your job is on the line. You start thinking, "Can I hang up and move on and save my stats?!" And while they do have lunches and stuff like that, half the time you get a call right as it's beginning... When you work in CS where you are chained to a phone in a cubical, you might get some free food but it might not be warm anymore by the time you get to it!

    Advice to ManagementAdvice

    Be a little more lenient on the stats... We can't help it if we get that one crab who just wants to complain and won't get off the phone because nothing we offer pleases them. Or a person calling from a facility trying to set up a whole month worth of rides for 5 members at a time! Those calls can take forever!

    Recommends
    Neutral Outlook
    No opinion of CEO

Work at Medica? Share Your Experiences

Medica

 
Click to Rate
or