Meltwater Group – San Francisco, CA
Not only is this a paid internship, but you will also learn valuable skills that could indeed land you a career working for Meltwater after you… Meltwater Group
Meltwater Group – Budapest
You would serve as a part of a global operations team located in Tokyo, Berlin, Gothenburg, Manchester (USA), and San Francisco (USA). Your… Meltwater Group
Meltwater – Paris, IDF
Vous voulez travailler pour une entreprise jeune, dynamique et ambitieuse qui offre un large panel de possibilités quant des carrières… Adzuna France
Meltwater Group – San Francisco, CA
• Plan and execute marketing automation campaigns using Marketo. Build campaigns, streams, and analyze results. • Measure and report performance… Meltwater Group
Meltwater Group – San Francisco, CA
• Plan and execute the marketing strategy focused on product adoption and overall success and onboarding of our existing customers. • Drive the… Meltwater Group
Meltwater Group – Berlin
Heute hat Meltwater weltweit über 1000 Mitarbeiter, 23.000 Kunden und 57 Niederlassungen in 23 Ländern und gehört damit zu den am schnellsten… Meltwater Group
Helpful (14)Doesn't RecommendNegative Outlook
First and foremost, I want this review to be as rational and informative as possible. I would like to be as comprehensive as possible and highlight common themes that I've gathered from my time there, from other reviewers and from potential Meltwater customers. I explicitly do not want this to appear as an angry rant. I want it to be as unbiased as possible to allow potential new hires to be as informed as possible. There are two sides to every coin and something that is positive to one person might be negative to the next. I, and every Glassdoor reviewer, had a different experience with the company and ultimately everyone is a different person so it comes down to there personal desires, motivations and values. Backstory: I consider myself a motivated and smart individual. I graduated with honors at a top university. I was hired through the "International Management Training Program." I probably had 5 or so interviews with the company: 2 on the phone, 1 group interview, 1 one-on-one interview, and 1 skype interview. From an outside perspective, it appeared as if this company was doing a great amount of diligence to make sure I, and the other hires, were a good fit. I felt comfort in this because I worked hard in college and the fact that I made it through this grueling process made me think that my hard work made off. Side note: the "International Management Training Program" is not as prestigious as it sounds. It basically is a 2 week ramp-up period and then you're on the floor calling. The positive: -For some people, the incentive of money is their primary driver. It is true, you can make a lot of money at Meltwater. In sales, and especially within meltwater, money comes from being extremely competitive and at times compromising on certain aspects that might be important to you (more on this in the next section). You will be working 60+ hours a week and competing over leads with your direct supervisors and people who have been with the company since America was a new market. Tenured people do have an advantage here. Since Meltwater has been in the American market for over 5 years it will be extremely difficult to find a decent lead that your colleagues haven't been holding on to for awhile. -There is opportunity for growth. Some of the Sales Managers were promoted within 1 year of being at the company. However, I think Sales Manger is a bit of a misnomer because they do the exact things day to day as a sales consultant (prospecting, cold calling, walking through trials etc.). An interesting fact is that there was more Sales Manager than Sales Consultants at the office I worked. Something is a little fishy about that. - To some, the office culture can be exciting relative to other companies. There are fun theme days and it is not uncommon to have music blasting all day.
To me, and to many others, sales is about adding value to your customer. One of the many reasons I left was because I was beginning to have cognitive dissonance on if I was actually helping anyone. - If you dig deep enough into comments on Meltwaters Facebook page and other internet reviews, you'll find some comments by customers who feel they were victims of bait-and-switch and pressured into signing a contract. The tactics at meltwater promote this kind of behavior. All the sales consultant is worried about is having the client sign the contract. Unfortunately, it is very difficult for customers to get out of it. There used to be an auto-renew which locked the client in 60 days out from the renewal date. A pretty underhanded method. -The product churn rate is almost half, which is terrible for SaaS companies. Basically, only half of the people we sold to for a one year contract wanted to renew after that year. This is a strong metric of the quality of the product. Also, the only product which we sold was the media monitoring and outreach software. The other product offerings (social media etc.) where kind of ignored (except for in the interview with them). -There is a lot of Glassdoor reviews talking about the the culture. It is true that you cannot spell "culture" without "cult." I found it unprofessional at times. Drinking is very common within the office. Again, to some this can be fun. It can also be difficult to maintain individuality within this company. There wasn't much space between your personal life and professional life. Hanging out with the company was almost expected (which to some is fine, it was fine with me to a certain extent.) -In sales, it is good to be persistent but there is a line between that and being aggressive. If you are working for a professional company with smart individuals the last thing you would want your sales methods to be compared to is slimy or "car dealeresque." I value helping people and when a lot of your calls end up having the person asking to take you off their list you wonder if you are helping them or just a telemarketer. -On that note, the company is undoubtably as sales machine. They pride themselves on not receiving any outside finance and growing the company through sales. This is good to an extent but when the aggressive sales force outruns the value of the actual product then certain problems can arise. The office will sometimes feel like a boiler room but that is not extremely unordinary for software sales offices. - The employee turnover is high. Sales is not for everyone but I believe it is actually too high at this company. When more than half of your hiring class quits within thirty days then something is wrong ( these are smart, motivated people that excelled in college and made it through the interview process; they are not desperate individuals). - Another review mentioned this but be extremely cautious of the Glassdoor ratings. There are close to 20 positive company reviews posted between February 23 and 25, 2015. Whether it is coincidence or not is up to the viewer. However it is very suspicious to me considering the pattern and timing of other reviews. One last thing, Glassdoor reviews are biased by nature. The bad reviews are usually by people who had a bad experience. So take everything with a grain of salt. Ultimately, it is up to you if you want to go through with this company. Some people thrive. Most don't. I tried to be as thorough and unbiased I can but it comes down to you and your motives.
Advice to Management
I think you are going to reach a tipping point here. I am sure you are aware of the problem but it is not sustainable to have such a high employee turnover rate.