Memorial Blood Centers

  www.mbc.org
  www.mbc.org

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17 hrs ago

Donor Site Representative/ Customer Service Rep – new

Memorial Blood Centers Saint Paul, MN

Seeking a personable, professional and persuasive individual to schedule appointments, maintain records and participate in programs to recruit and/or… CareerBuilder


Memorial Blood Centers Reviews

13 Reviews
2.3
13 Reviews
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Recommend to a friend
Approve of CEO
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Donald C. Berglund
6 Ratings
  1.  

    Mind-numbing Work in the Call Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center in Saint Paul, MN
    Current Employee - Call Center in Saint Paul, MN

    I have been working at Memorial Blood Centers part-time (more than 3 years)

    Pros

    There are monthly bonuses you can make in the call center.
    The work is easy and the work schedule is nice.
    It's a non-profit organization, which attracts like-minded people.
    Fixed working hours in the call center (20/week or 40/week).
    Paid holidays (New Years, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas) - paid double time if you work those days.

    Cons

    Call center jobs suck, in general. The mind-numbing repetitiveness will drive you insane. Part-timers and site reps work weekends and evenings.

    Management is incredibly passive aggressive and all communication has to go through channels - you forward your concerns to the next tier up, they forward it on, etc etc. It's absolutely absurd and a waste of time.

    The mission of serving the community gets lost and forgotten about - everything is about meeting goals and getting silly "rewards" if you do (like food). Call center staff are essentially treated like children - "If you do this, then we'll reward you with a treat!" It's degrading.

    There is an extremely high turnover rate in all departments. If management is leaving left and right, it's probably not a good sign. Turnover rate in the call center itself is even higher. Many don't last more than a couple weeks. There's a lot of hires through temp agancies in the call center, so those who don't enjoy the job within the first couple days simply stop showing up without notice.

    There is absolutely no opportunity for growth with in the organization. I would almost say that it is discouraged. All open positions are filled through external hires. Inter-department transfers is hard to do as there is a 1-year commitment policy to your department.

    Advice to ManagementAdvice

    Address concerns directly with the persons in question, stop going through channels.
    When you ask for input and suggestions, please actually listen and maybe even once in a while implement these suggestions.
    Stop micro-managing.

    Recommends
    Neutral Outlook
    Disapproves of CEO

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