Men's Wearhouse

  www.menswearhouse.com
  www.menswearhouse.com

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Men's Wearhouse Reviews

275 Reviews
3.4
275 Reviews
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Men's Wearhouse President and CEO Douglas S. Ewert
Douglas S. Ewert
106 Ratings
  1. 4 people found this helpful  

    Good college job, but little incentive to stay upon graduation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Associate (CSA) in Richmond, VA
    Current Employee - Customer Service Associate (CSA) in Richmond, VA

    I have been working at Men's Wearhouse part-time (more than an year)

    Pros

    Hours are very flexible and perfect for working around a class schedule. The employee discount is very generous at 55%, and when paired with the PMDA system it makes it easy to start building a professional wardrobe. Workplace culture will vary from store to store depending upon one's coworkers. The culture at my store was mostly positive, with nearly everyone including management being very friendly and team-oriented. I've heard of other stores having lazy CSA teams or a lot of unpleasant and underhanded competition amongst wardrobe consultants. Not my experience, but again, it depends on the store. Good training. Good experience. Customer service philosophy is very hands-on (letting customers browse unassisted is discouraged), so if you aren't used to engaging customers that directly there is plenty of opportunity for you to hone that skill. The annual holiday party is a good time.

    Cons

    Prepare yourself for a less than ideal work-life balance. As a part time CSA this wasn't too bad, but Wardrobe Consultants and store management can expect to pull 12 hour shifts and six day work weeks during busy seasons (holiday, prom). Regarding busy seasons, this is retail, so the holidays, wedding season, and prom season bring in the usual herds of stressed out and unreasonably angry people. Everything is too expensive and you are at fault. Now smile and apologize. If you aren't used to these sorts of customers or are new to retail, I wouldn't recommend Men's Wearhouse as your first foray into the industry.
    Advancement is difficult to come by. I've expressed the desire to move to full-time on several occasions, but regional management has my store manager's hands tied. The annual raise is reasonable, but nothing that will make you elated. I've heard frank complaints that promotions in the regional and upper management sphere rely heavily on favoritism.
    And this may not be every store, but you don't really get breaks. There will be times when you're sent on a food run for the team. There will be times when the store is empty for ten, fifteen, or twenty minutes. These are your breaks. I had an assistant manager tell me this. Now, if you insist that you're going to take a break no one will stop you. But it is frowned upon and you risk alienating yourself from the people you work with. Coming from a job where we were practically forced to take breaks, this was quite the culture shock. I understand the logic behind it. Customer rushes are only predictable to a degree, and no one wants to be stuck in a storm one hand short. But when breaks I didn't take are deducted from my timesheet at the end of the week anyway, it's difficult not to be angry.

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