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12 days ago

Health Program Specialist

Health Benefits Company Denver, CO

National Health Benefits company looking for bright, intelligent people for positions as a Health Programs Specialist. Must have internet access… PostJobFree


Mercer Health & Benefits Reviews

59 Reviews
3.2
59 Reviews
Rating Trends

Recommend to a friend
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Daniel Percella
13 Ratings
  1.  

    Be sure to keep your options open.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Employee Service Representative in Norwood, MA
    Current Employee - Employee Service Representative in Norwood, MA

    I have been working at Mercer Health & Benefits as a contractor (less than an year)

    Pros

    Coworkers are pretty friendly, it has a good name not only in benefits industry but in other industries as well, plenty of parking and nice cafeteria albeit a little pricey. Most days you're allowed to wear jeans which is pretty cool.

    Cons

    Management really doesn't have much of a clue. This is the Achilles Heel for them it seems. Came in as a contractor and found out really fast that they really just want bodies in the seats. Training is very rushed and not comprehensive enough to really prepare people for assisting colleagues with things as important as their health insurance. Talking to people that have been there a while brought to light that there is very little mobility to move forward unless you brown nose to supervisors.

    Advice to ManagementAdvice

    Maybe have more people as strictly trainers rather than having supervisors have to split their attention between what's going on on the floor and training new people because at the end of the day the people who are on the phones are on the front line and skimping on training them in a comprehensive way you're basically throwing them under the bus.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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