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I have been working at Mercer full-time (More than 5 years)
As I have worked here since I was in college I have no basis for comparison. But, I am overall satisfied with job. Job stability in a stable company.
The downtown office can be a nuisance to travel to, the office and cubicles are very small. Also ever changing practices in terms of outsourcing can be unreliable.
Advice to Management
Keep it simple. What has worked in the past can still work as long as we keep it simple. Time and resources are better served exploring how to prolong the industry.