Mercury General Jobs

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15 days ago


Mercury General San Antonio, TX

As a Mercury Insurance CSR, you will serve in a very valuable and impactful position. Taking the First Notice of Loss (FNOL) report is more than just… Mercury General

12 days ago

Manager - Database Administration

Mercury Insurance Brea, CA

Bonus potential twice a year, excellent benefits, very competitive total rewards package. We are adding a new management position within our IT team… Dice

12 days ago

PIP Claims Specialist II

Mercury General Clearwater, FL

Verifies the nature and extent of injury and/or wages lost by obtaining and reviewing appropriate records and documentation. Carefully and thoroughly… Mercury General

14 days ago

Property Mid Loss Adjuster

Mercury General Brea, CA +3 locations

• Assess and determine extent of damages, and document with photographs, measurements, repair estimate, and thorough log notes. • Establishes reserve… Mercury General

19 days ago

Claims Specialist II

Mercury General Clearwater, FL

• Written and verbal communication skill to effectively and professionally negotiate with claimants, insureds, attorneys, etc. • Work is of a… Mercury General

7 days ago

Claims Specialist I

Mercury General San Diego, CA +3 locations

Worker characteristics are normally acquired through completion of an undergraduate 4-year program. At least 2-years related experience might… Mercury General

13 days ago

Security Officer

Mercury General Folsom, CA +2 locations

Under the direction of the shift lead/supervisor, the security officer is responsible for the protection of the property and assets of the Mercury… Mercury General

16 days ago

eLearning Course Designer

Mercury General Brea, CA

• Related technical certifications/education strongly preferred. •Analytical Thinking: Identifies current or future problems or opportunities… Mercury General

18 days ago

Senior Visualiser

Mercury Jaipur

The Job involves working as part of the Print Design team to plan design and develop BTL marketing communication tools like brochures mailers… Yuvajobs

9 days ago

Content And Copy Writer

Mercury Jaipur

The job entails serious content development ideating on creative concepts and creative content writing for a number of communication mediums in print… Yuvajobs

Mercury General Reviews

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Mercury General President, CEO, and Director Gabriel Tirador
Gabriel Tirador
61 Ratings
  • Antiquated Process-Driven Monotony

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Specialist II in Jacksonville, FL
    Former Employee - Claims Specialist II in Jacksonville, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Mercury General full-time


    There are some really great, highly intelligent people who work for Mercury... some who even care enough to help coworkers in need of assistance. By joining many other companies' in the implementation of Guidewire, Mercury's Claims Dept recently joined the 21st century... software-wise, anyway. What I valued above all about my time there was the fact that, partially because of the antiquated, minimalistic software utilized (until late 2014-early 2015) and because they were excellent about offering on-site CE courses led by FL & GA law firms, I had the opportunity to actually learn about handling injury claims: severity, valuation/evaluation, and negotiating settlements with claimants and attorneys, alike. There are several positive arguments to be made for the company... but, sadly, there are twice as many negatives.


    There are far too few of those great, intelligent people mixed in amongst the staff to facilitate the many needed improvements expediently. The processes and procedures are generally outdated, which slows productivity immensely. While it is possible to think for yourself, there is such a high level of micromanagement... adjusters have minimal settlement and check signing authority, so resolving even lower-complexity, non-serious injury claims requires supervisor involvement (which results in having to employ those outdated procedures more frequently, causing productivity to halt almost completely, at times). Professionalism seems practically nonexistent. One of my top three complaints about working at this company is that, with regards to feedback delivery, there was no discretion. My last supervisor at the company had no qualms about delivering harsh criticism loudly, out "on the floor", with no concern for who heard it... unfortunately, this type of behavior was not limited to that one person, either. The second is that there were no avenues from which assistance for technical and/or executive matters could be sought. I understand that, to some degree, corrective action is being taken to distribute process/procedure information... but, to my knowledge, one is still on their own when it comes to conflicts with superiors (in other words, local HR serves little purpose... As such, retribution is not unheard of). The third great (perhaps greatest of all, actually) area of opportunity pertains to compensation. Even this medium ( illustrates the significant difference between standard compensation in the industry and the salaries of Mercury employees (it was for this reason that more than a few tenured employees made the jump to other carriers - jumps which sometimes even came with more manageable workloads, too - while I was there). From what I gathered, this may not be an issue enterprise-wide... but, we can't all work at the Brea office.

    Advice to Management

    Listen to objective feedback when someone makes the effort to provide it. Consider that, as lower level employees are generally closer to the "frontlines" than management (on any level), they have some understanding about what's working and what's not in the execution of their daily tasks. Keep in mind that Einstein, himself, worked as a patent clerk... so, game-changing ideas can come from employees at any level.

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