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30+ days ago

Fulfillment Clerk

Merkle Inc., Hagerstown, MD

Who we are: Merkle Response Management Group is a full service provider of cashiering / lockbox, data entry / imaging, call-center and fulfillment… Merkle Inc.,

25 days ago

Account Coordinator

Merkle Inc. Hagerstown, MD +2 locations

As a liaison between Merkles clients, account managers and internal departments to represent Merkle Response, an Account Coordinator develops… Merkle Inc.

30+ days ago

Lead Analyst/Manager

Merkle Inc. Columbia, MD

Some client travel may be required. The person will work directly with Director of Analytics as well as a multi-functional delivery team. The… Merkle Inc.

30+ days ago

Sr Digital Account Manager

Merkle Inc. San Francisco, CA

The Sr. Digital Account Manager will collaborate with Account Directors on multiple projects and isprimarily responsible for providing strategic… Merkle Inc.

30+ days ago

Manager / Senior Manager, Analytics for Life Sciences

Merkle Inc. Columbia, MD

Smart, dedicated analytic leaders who like to mold data like clay, turning finite pieces of disparate information into a cohesive whole. Individuals… Merkle Inc.

30+ days ago

Senior SAS Programmer/ Analytics Soultions

Merkle Inc. Columbia, MD

Overall, the analyst will first supporting the overarching effort in helping the client to transition into a more modernized marketing infrastructure… Merkle Inc.

30+ days ago

Account Director-Database Marketing

Merkle Inc. New York, NY

• Leads marketing program discussions with the client. Proactively consulting with client and providing recommendations regarding project needs to… Merkle Inc.

7 days ago

Loyalty Strategist

Merkle Inc. San Francisco, CA

In compliment to our SaaS loyalty solution, 500friends provides consulting services in designing, refining, & optimizing loyalty programs & retention… Merkle Inc.

25 days ago

Senior Digital Marketing Analyst (Search)

Merkle Inc. Pittsburgh, PA

Sr. Analyst of Digital Marketing is focused on supporting our Search business within the Digital Agency Group. The position will be responsible for… Merkle Inc.

17 days ago

Copy Editor - Philadelphia

Merkle Inc. King of Prussia, PA

• Proofread direct mail and online (primarily email and digital) marketing collateral at the creative, pre-release and vendor proof stages… Merkle Inc.

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Merkle Chairman and CEO David Williams
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  • 7 people found this helpful  

    Not what it is cracked up to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Merkle full-time (more than 3 years)


    Ability to work from home. Some friendly and smart people.


    The pay was not good, after a few years working there, new hires were making more than I was. Your entire experience, greatly depends on who you get as a Manager. Their is no consistency between managers and each have their own expectations and agendas. My average work week is ~45 hour and I was told I was not working enough hours. I was constantly doing quality work and I was still getting overlooked for a promotion.
    Work Life Balance? there is none. Merkle expects you to be on call 24/7. They even make that public knowledge, back in 2011 they did an interview with the Washington Post and David Williams was quoted “If some person is going to miss a kid’s recital tonight because they are taking care of a client, [that] is a practical reality at Merkle,” Just shows how much they really care about their employees when they expect to put work over family. (See more information at the bottom.)
    There is a lot of Turnover at Merkle, mostly I feel it is because the employees feel expendable. For every employee in the states, they can hire 3 in their Shanghai Office, and that is exactly what they are doing. They are no longer hiring certain positions in the US, and only hiring them in the Global offices.
    There are no annual bonuses for Merkle employees who are not Managers, and as the workforce, benefits overall are pretty lacking. Vesting in your 401k is 6 years, which is absolutely crazy for this company. Medical and Dental Insurance are on the steep side.
    Utilization is a huge mess at Merkle, if you are in the middle of transitioning to a new team, they do not look at what your position is, if you are hired as a Developer, you can be moved to a team to "temporarily" fill a spot on the Operations role and then be in that position for over a year. No matter how many times you tell your manager, senior management that you need to be moved into the role you were hired for, they will not move you until they get wind that you are either looking for a new job or you have spoken to someone in HR.

    When ever a friend asks me if Merkle is currently hiring, I direct them to this Washington Post article I mentioned above. I feel that it does a good job to help people on the outside understand what the company expects from you and where you stand within the company as an employee. Look for Washington Post Article "At Merkle, all business is personal"

    Advice to ManagementAdvice

    If you would like to keep the top talent employed at Merkle, you need to provide top level pay/benefits, you need to fix the Work/Life Balance, fix utilization of your employees, and understand that in a lot of cases, families will always come before work.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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