Microsoft Support Engineer Jobs & Careers

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29 days ago

SUPPORT ENGINEER

Microsoft Corporation Irving, TX +3 locations

Represent Microsoft and communicate with corporate customers via telephone, written correspondence, electronic service and in person regarding… Beyond.com


30+ days ago

SUPPORT ESCALATION ENGINEER

Microsoft Corporation Issaquah, WA +2 locations

, partners and developers in 24 languages. Support Escalation Engineering at Microsoft The… Beyond.com


30+ days ago

SUPPORT ESCALATION ENGINEER - Exchange

Microsoft Corporation Irving, TX +2 locations

, partners and developers in 24 languages. Support Escalation Engineering at Microsoft The… Beyond.com


30+ days ago

Support Engineer - Development

Microsoft Corporation Jumping Br, WV +2 locations

Communicate technically complex information with Microsofts developer customers via telephone, written correspondence, and electronic services… Beyond.com


30+ days ago

SQL Support Engineer

Microsoft Corporation Shanghai

Customer Issue Resolution & Responsiveness - Drive the communication with the customer to ensure the customer has confidence on problem resolution… Beyond.com


16 days ago

Support Engineer (Dynamics CRM)

Microsoft Corporation Tokyo

looking for an experienced support engineer to be a part of an Asia regional support team. As a Dynamics CRM… Beyond.com


30+ days ago

Support Engineer (Platform)

Microsoft Corporation Tokyo

???????Windows??????????????????????????(??????????????????SI????)???????Windows… Beyond.com


30+ days ago

Support Engineer (Azure)

Microsoft Corporation Tokyo +3 locations

2. Resolving customer issues including complex technical scenarios integrating several cloud capabilities (Windows… Beyond.com


8 days ago

Lync Support Engineer

Microsoft Corporation Shanghai +2 locations

• Provide the quick and accurate solutions to the customers problems. Meet all follow up commitments made with customers • Represent Microsoft and… Beyond.com


30+ days ago

Support Engineer (Outlook)

Microsoft Corporation Tokyo

???????????????????????? (????????????SI… Beyond.com


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  1. 376 people found this helpful  

    Thoughts after 10 years....

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Redmond, WA
    Current Employee - Anonymous Employee in Redmond, WA

    I have been working at Microsoft full-time (more than 10 years)

    Pros

    1. If you love tech, this is a great place. No doubt you'll talk tech (mostly the MSFT stack) from enterprise to consumer - from PCs to phones to Xboxes - from datacenter to desktop.

    2. What were GREAT benefits are now VERY GOOD (took a small step down) but still probably better than you'll find at 99% of large corporations. If you've got family - the value of the benefits is even higher. 401k match is nice.

    3. Even with it's struggles MSFT is still a cash printing machine. This means if you can keep your nose clean and do reasonable work, you can have a stable job, pay your bills, feed your family, and not worry (too much) about layoffs. The stock you own likely won't tank, but probably won't go up much either. You'll get a bonus each year and some stock. It's a decent life if you aren't looking to light the world on fire.

    Cons

    Brand on Your Resume: After many years of losing market share and struggling to be at the front end of innovation and the fact that there's 90,000 employees, don't think MSFT is necessarily going to be attractive on your resume to more agile and smaller companies.

    Managing Your Career: Make you say this out loud so it registers - 90,000 employees work there. Double that for vendors. It is VERY hard to "stand out" and move up in the company. Don't expect your manager to be much of an advocate or enabler to help you meet your career goals - they are basically trying to survive the stack rank every year too. Not familiar with the stack rank? Check out the 2012 Vanity Fair article called "Microsoft's Lost Decade".

    Advice to ManagementAdvice

    I'll type it here - but I don't they are listening...
    1. Help proven talent move laterally in the company for new opportunities.
    2. Kill/evolve the stack rank. Here's basically how it's viewed:. 30% of the company gets 1s and 2s - and they are happy. 50% get 3s and that basically feels like getting a "C" in school. This sucks for talented people when a multitude of UNCONTROLLABLE conditions keep you from getting into 1 or 2 range. The 20% getting anything below a 3 are walking dead. In summary, 70% of the company walk away from the review cycle feeling like crap. This is no good.

    After 10 years, I'm leaving - it's just a matter of time until I find the right opportunity. I need to find a company spends 90% of it's time building technology experiences, as opposed to 90% of its time building PowerPoints. And I expect to refuse the exit interview - because if you really cared what I thought, you wouldn't ask me after I decided to leave.

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