Milestone Technologies

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Milestone Technologies Fremont, CA

The Technician reports to the Solutions Engineering Manager. The tech's primary role is to provide support to the solutions engineer throughout… CareerBuilder

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  • 3 people found this helpful  

    Management doesn't get it..

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    Former Employee - Customer Service Representative in Chico, CA
    Former Employee - Customer Service Representative in Chico, CA

    I worked at Milestone Technologies


    The money is good, the benefits are good. Coworkers are mostly great, young people in their 20s who like to have fun (and lots of them end up hooking up lol..).


    Management has their heads up their *rear ends* (censored for GlassDoor -_-). The CEO doesn't care at all, their whole corporate 'lets copy Google' (because that's who you end up offering support for in Chico) fakeness is obvious and ridiculous. They micromanage your pee breaks using Verint.. You get the point. Basically, when they opened, everyone started on the same day. By the time a few months have gone by, I've taken thousands of calls to the managements dozen. Meaning, they don't really know what's going on and should trust their capable agents more.

    Advice to ManagementAdvice

    Stop micromanaging to justify your existence. We're not beneath you, sorry. The business could run if 90% of you didn't show up, however, if 90% of the agents called in, you'd lose your contract with Google. BE HUMBLE.

    I know nobody bothers to read these, but you guys need to appreciate the agents who are dedicated! I put in overtime every time I was asked, and my thanks? Nothing.

    Positive Outlook
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