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Minute Clinic Reviews

49 Reviews
2.9
49 Reviews
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Minute Clinic President Andrew Sussman
Andrew Sussman
21 Ratings
  1. 1 person found this helpful  

    Typically too busy in a box with miserable monotony and restrictive rules of practice

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    Former Employee - Nurse Practitioner in Columbia, SC
    Former Employee - Nurse Practitioner in Columbia, SC

    I worked at Minute Clinic part-time (more than an year)

    Pros

    Good co-workers throughout district, awesome manager (though over-worked), good attempts at support, competitive pay with incentive bonus. CVS employees were generally very receptive and good to work with. Guidelines are straight-forward, good access to support documents/links/etc. through computer. Patients are generally appreciative of the care model and convenience. Insurance process is pretty smooth once you get the hang of it.

    Cons

    I floated to many clinics in the district. In a busy clinic, very difficult to get a break, and patients do not understand when you leave the clinic for a break or lunch - I wouldn't mention it, but it happens a lot - they get upset, stare you down, etc, despite being informed verbally and via computer kiosk. Extremely difficult to work in a box all day without windows or interaction more than the routine exams that you do for 10+ hours each day. They talk about being innovative and changing healthcare...yes, but read that as lots of computer e-learning. Difficult to keep up with at times. Incentive bonus is set pretty high and is closely linked with patient satisfaction, and statistically speaking, unhappy people are more vocal than happy people (just read this forum!). Very limited scope of practice, and I agree with others that some things you can't see are frustrating for you and patients - and learning what you CANNOT see takes some time. There is a place for this type of medicine, but you must ask if restricting your scope significantly is for you or not. Think colds, sore throats, ears, and shots - that probably sums up 85% of your day. You are a one-person show. You have to justify why you clock out late, even if it is because you had a heavy load and had to clean and settle up only after closing.

    Advice to ManagementAdvice

    The incentive bonus bar is set a little high to really be an incentive (to actually make a "bonus"). Make it much more well-known what you can and cannot treat so that patients will understand (the kiosk upgrades have helped some). People do not like to wait (a long time sometimes) to find out they can't be treated. You *have* to create a better exam room environment - put a window in, or a minimum, a line of site to a window, not just one if you stand on a chair and peer over the diapers! The exam rooms need to be just a little bigger - even 1 foot deeper would be helpful. You cannot use the trash, open drawers, etc. without asking the patient or family to move or lean out of the way.

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