- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I worked at Mom365 full-timeDoesn't RecommendNeutral OutlookNo opinion of CEODoesn't RecommendNeutral OutlookNo opinion of CEO
Autonomy, seeing all the sweet newborn babies!
This company is extremely disorganized at every level. There are a lot of technical issues with the cameras and laptops. A lot of time is wasted on trying to get these recurring problems handled, and that ultimately cuts into your hourly rate (which is based off of your earned commission). Hours are very unpredictable. Some hospitals are very slow... You may show up to work and have no babies to photo,or maybe only one or two, resulting in very low pay for the day. Other hospitals are very busy and its's impossible to see all of the babies. In that situation, you will be on your feet constantly, with no time for breaks, because it's usually a race to get the babies photo'd before they are discharged. Management cares only about sales and you are only as good as your last good sale. They expect high sales, and coach you on high pressure sales tactics, and yet the hospitals do not want you to come across as a "salesperson" and absolutely do not want you to be pushy. This puts the employee in a tough position trying to figure out their approach. Also, if you ever get sick, and someone else from your team is unable to cover your shift, management will still insist you come in. Suddenly, all concern for the health and well-being for the newborn babies with no immune system built up, is out the window. They care only about coverage... Never mind that you're vomitting or running a fever or so sick you can barely move. If you get promoted to "Field Trainer," your excitement at getting promoted quickly fades as you realize you are actually losing money while training other people. Speaking of which, we are supposed to introduce ourselves as "Professional Photographers." Doesn't matter that you've never held a camera before your very brief training on the job. Although I had a good eye and sold a lot of packages, I couldn't tell you what aperture is or any other functions of the camera.
You have to be a very patient person. I'm a mom... I've had three babies, so I know how to calm a fussy baby. But I would train young girls fresh out of school to do this job, and I would see their nervousness and frustration when they had to handle a fussy baby, which FYI, most of the babies are going to be fussy. You need to be able to calm them down long enough to snap a decent picture while assuring Mom that you know exactly what you are doing.
Advice to Management
I think this culture starts at the top and is trickled down. I believe the District Managers have so much pressure on them, to meet their quotas, from the Regional Manager, who likely is getting pressured from Corporate, that it leaves no room for being reasonable about expectations regarding sales and employee attendance. This company needs a complete shift in their culture.
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