Montage Laguna Beach

  www.montagelagunabeach.com
  www.montagelagunabeach.com
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Montage Laguna Beach Reviews

14 Reviews
3.6
14 Reviews
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JAMES BERMINGHAM
5 Ratings
  1. 1 person found this helpful  

    Low pay but great guests

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Numerous Positions  in  Laguna Beach, CA
    Former Employee - Numerous Positions in Laguna Beach, CA

    I worked at Montage Laguna Beach full-time for more than 5 years

    Pros

    The vast majority of guests are pleasant people who are seasoned travelers. They know what they want are polite most of the time. They are a pleasure to interact with and fun getting to know. If they challenge you or complain, it will usually be in a professional manner. The initial training is great and will help you throughout your career no matter what industry you settle in.

    Cons

    I would not recommend applying for a job that does not involve frequent gratuities. The hourly pay is low and not more than nearby hotels. They do not offer raises and advancement is unlikely. Even if you do advance, you will work more hours and have more stress. Hospitality is notoriously underpaid but if you can land one of the following jobs then you will make more money than your salaried manager: doorman, bellman, bartender, restaurant server, in-room dining server, spa therapist. These positions make a livable wage but are also hard to get since people seldom quit these positions. Otherwise you will struggle, especially if you are trying to live in South Orange County. They might tell you that other positions get tips like front desk, concierge, beach butlers, attendants, assistants, etc. - but the cash will be nothing compared to the other positions I mentioned. This often results in animosity between departments. There are people who endure great amounts of stress and work extremely hard yet make half the money as someone who works next to them that gets frequent tips and has less stress.

    Management does not promote ongoing training after your first few days of initial training. There is a common misconception that Montage will groom you and provide you with countless growth opportunities. This is sometimes true if you are in middle management. But if not, then the truth is that you will be worked hard until you burn out. The turnover rate is high and most of the managers are not promoted from within but hired from other resorts. There are a lot of burnouts here, especially at the front of the house. These people are toxic and unfortunately Montage never fires people. You have to basically commit a crime to get terminated. I suppose this is good for job security purposes but there are countless line employees with seniority who perpetuate negativity within the culture on a daily basis. Management doesn't seem to care. Probably because they are incentivized to keep turnover low.

    In my opinion, the best way to approach employment at Montage is to do it for a short period of time to gain experience and maybe for some quick cash over Summer. It is not a career and long term employment will most likely hold you back from greater achievements. Be willing to move on in 1 to 2 years.

    Advice to ManagementAdvice

    Give raises. Provide financial incentives to people who don't get tips. Reprimand people who are vocally negative and critical of others. Provide hotel management and operations classes to people who want to make a career of it.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO